Error in shopify web, related to domain

Zenara
New Member
4 0 0

Good day, community. I hope you are all well.

 

I am starting out in the world of ecommerce and also with this Shopify tool.

 

Yesterday, I bought the domain directly on Shopify and it was generating some configuration errors that no longer appear today. However, I still have the "SSL pending" notice and I believe this is causing issues with the rendering of my store. When I access the domain I purchased through the web, the site does not render correctly and looks like this:

Zenara_0-1717728593457.png

 

Additionally, something related to the domain appears in the console:

Zenara_1-1717728593540.png

 

Does anyone know what might be causing this or how to fix it? I specifically bought the domain on Shopify to avoid configuration conflicts on my own.

Thank you very much in advance.



Replies 3 (3)

PaulMartin
Shopify Partner
250 39 72

This comment from Miles, in this post, might interest you.

What he said was:

Hi,

 

I'm Miles from the Social Care team at Shopify. Glad to hear this one got resolved for you!

 

I also had a look to confirm everything was connected, but wanted to give you some more information just in case you need it in future.

 

When you add your custom domain, a new SSL certificate is automatically created. This process can take up to 48 hours. During that time, you might see an error that reads SSL Unavailable in your Shopify admin and you might see a security error in your browser when you visit your online store.

 

I'd also recommend this guide on SSL to help you understand a bit more about Shopify and SSL!

 

Have a great day!




Open to help people out, just email me here or tag me by using "@" when posting your comment
Zenara
New Member
4 0 0

Hi, thanks for your response. The domain keeps showing "SSL pending" and the website does not work correctly. Do you know what I should do? Or I should contact support because it has already been more than 48 hours, which was the time it took to configure SSL.

PaulMartin
Shopify Partner
250 39 72

@Zenara 

Hey. Yeah, you definitely should contact support for that one since it already has passed 48 hours.

Open to help people out, just email me here or tag me by using "@" when posting your comment