I am trying to connect the Facebook channel in Shopify. I run an agency and have lots of pages in my business manager, some of which I created and others I requested access to.
This one, I created and it is not associated with any other business manager accounts. However, when I try to connect the page to Shopify, I get the message "This Facebook Page is owned by another Business Manager. To connect to the Page, it needs to be moved to the selected Business Manager."
There is a button there, with the CTA "Move page". When I click that, I get the message "To transfer this Page, make sure you’re the admin of the selected Business Manager and the admin of the Business Manager that owns this Page."
I am absolutely tearing my hair out over this. I have deleted the Facebook channel 50+ times and attempted this again and the same keeps happening. I have tried adding the channel from my Mac and from the Apple App on my iphone and neither works. Has anyone else encountered this?
Welcome to our Community Forums and I am glad you reached out for help! Troubleshooting Facebook permissions is not that fun at the best of times, especially when it isn't behaving the way you would like it to.
To assist our merchants with problems like this we do have a very thorough guide on troubleshooting onboarding issues with Facebook and you can find the table of contents for that here: Facebook Channel Troubleshooting. Specifically, you will want to review the confirmation steps for having the correct Business Page Permissions. Once you have confirmed that you are the admin of the business page (Not a custom role, it has to be ADMIN) please reach out to our live support and provide screenshots that match the ones in our troubleshooting guide. From there, if necessary, our team can escalate this to our technical support for a closer review.
Please follow this link to Contact Support - Shopify Help Center. You will want to sign into the affected store, search for the topic "Facebook Sales Channel" and you will then be provided a list of resources and a contact support button at the bottom of the page.
If you need additional help here please don't hesitate to reply back.