Error Message when trying to connect Instagram to Shopify Collabs!!

Suzanne713
Visitor
2 0 1

Hi,

I signed up for Shopify Collabs and my Instagram won't connect!!

Every time I click "connect" it takes me to a screen and asks me to either Allow or Deny the connection...I click "Allow" and then it tries to go to my Instagram account but then a black screen appears with an error message saying "Error. Unauthorized".

Please help!

I have an Instagram Creator account.

 

My Tik Tok account connected to Shopify Collabs without any issues! 

I don't understand why my Instagram won't connect?!

 

Any help is appreciated!!

Thank you!

Replies 5 (5)

Blair
Shopify Staff
1855 253 224

Hi @Suzanne713,

 

Thank you for reaching out to the Community! I'm happy to provide some assistance with Shopify Collabs, to ensure this gets resolved. To gather a bit more information, do you currently have 1000 followers on Instagram? 

 

If so, I'd encourage you to attempt some local troubleshooting steps. This will allow us to determine whether this issue is related to your browser or Shopify. For ease, I've gone ahead and listed a few steps below that you can attempt to see if this helps to resolve: 

 

  • Clear your Cache and Cookies.
  • Access the shop in an Incognito Tab. 
  • Try Another Device (i.e a cell phone).
  • Try using Another Broswer (i.e Safari or Firefox).
  • Try Restarting your device.
  • Make sure your device is Up To Date. 

 

If after attempting all of the steps outlined above, you still experience that error, please feel free to connect with us directly. This will allow for our support team to take a closer look as we don't have access to any account information through the Community.

 

The connect with us, you can: 

 

  • Head over to our Help Center.

  • Enter into the chat box Contact Support.

  • Log into your shop.

  • Select one of the available support options.

 

Please let me know if you have any other concerns. 

Blair | Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

yourperinatalAT
Visitor
2 0 1

Hi Blair,

I am also having the same issue and I've tried all of the options above as well as connecting directly to a chat. Is there a way we can contact a human to discuss this issue? I need to be able to connect my account for a company I am working with, it looks like this is on the Shopify end as I've seen many people are having an issue connecting.

 

Sydney

Blair
Shopify Staff
1855 253 224

Hi @yourperinatalAT 

 

Thanks for reaching out to the Community! I'd be happy to provide some assistance with this. To gather a bit more information, are you able to share the error you're receiving when attempting to connect with us? 

 

As you've attempted all of the troubleshooting steps listed above, you will want to connect with us directly. This will allow for our support team to take a closer look as we don't have access to any account information through the Community.

 

The connect with us, you can: 

 

  • Head over to our Help Center.

  • Enter into the chat box Contact Support.

  • Log into your shop.

  • Select the live chat option.

 

Please let me know if you have any other concerns. 

Blair | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

yourperinatalAT
Visitor
2 0 1

Hi Suzanne,

Did you ever get this issue figured out?

Suzanne713
Visitor
2 0 1

Hi YourperinatalAT,

 

Nope! I have well over 1,000 IG Followers and can't seem to get this issue figured out! 

Honestly, I just kinda gave up with Shopify....I was working with the Brand Dr. Brandt but, then they required me to sign up for Shopify Collabs to continue working with them...which brings me to today and I STILL can't get it fixed! No matter what I do...

 

My Tik Tok account connected without any issues but I only have like 800 Followers there because...well, I just don't care for TT, I prefer Instagram.

 

I'm going to retry everything Blair mentioned, if something magically works I'll definitely let you know!

I'm doing all of this on my cell phone...I don't have Firefox and whatever else Blair mentioned...so, idk how well this is going to work but I'm hopeful!

 

I feel like this is a little ridiculous...Instagram is one of the largest social media platforms in the world and I can't get it connected to Shopify 🤦🏻‍♀️

I wish there was a way to actually talk to a person!

 

I hope you get your Instagram connected too!! If anything works for you, please let me know and I'll do the same!

 

Take care,

Suzanne 

IG: suzannec.beauty