Error on Website: Naruto 25th & BLEACH 20th Anniversary Pop-up

[Mdela373]

After trying to find an email to inform Shopify of an error posted on their site regarding an event, I forced to create an account and deal with an unhelpful AI chatbot. 

Nonetheless, here I am writing in community fourm, when this could have been resolved with one email to support, so they can forward it to the right people. 

I digress. 

As I was signing up for the Naruto 25th & BLEACH 20th Anniversary Pop-up, I noticed that the meet and greet with Masakazu Morita and Noriaki Sugiyama were dated for OCT 17 and OCT 18 in the bottom of the page. I am confused because which date is it? Is it the 17th or the 18th of October that they will be present on the event? 

[PaulNewton]

Hi @Mdela373 👋 Go to the website itself find that specific websites methods of contact and contact that websites support.

Shopify is a PLATFORM , like a mall it is not the employees for individual shops, or like a road it is not responsible for individual drivers.

[Mdela373]

Hi Paul,

thank you for taking the time to respond. However, the solution you have provided was not helpful in resolving this matter. The specific website did not have a specific method of contact. I had to resort to messaging Shopify via X to get assistance. Moreover, Shopify is a platform but it’s also a business that is tied to a brand. Therefore, this event is tied to their brand and promoted by Shopify themselves.