Error: There was an issue processing the uploaded media. Please try again later.

WTT001
New Member
3 0 0

I am trying to upload images to my product, but I get the error: There was an issue processing the uploaded media. Please try again later.

I have been having this issue just recently. Is there any way I can resolve this?

Replies 3 (3)
Trevor
Community Moderator
3093 401 632

@WTT001 

  • Is the image larger than 20Mb?
  • Is the image larger than 20Mp?
  • What file type are you trying to upload?

 


Trevor | Community Moderator @ Shopify 
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WTT001
New Member
3 0 0

Hi,

To answer your questions:

Is the image larger than 20Mb?

No. It is much smaller. The average size being about 2MB

 

Is the image larger than 20Mp?

No. It is considerably less.

 

What file types are you trying to upload?

It is JPG files.

 

Sometimes the images upload, and sometimes the same image do not upload. This issue is completely random.

 

Kind Regards.

Trevor
Community Moderator
3093 401 632

@WTT001 

Thank you for letting me know. In that case, I would record the time the error occurs, then contact Shopify Support. Support can escalate this to our Technical Support for further review. You can contact support by logging into your store through the help center, searching your question/issue, then selecting "continue" at the bottom of the page that displays the search results. 


Trevor | Community Moderator @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog