Error when I try to purchase shipping labels.

Solved
JAndersonCT
Tourist
8 0 2

Hi, 

 

Im unable to purchase USPS shipping labels on any of my orders.

These are the errors on the screen:

At the top:

1 shipping label couldn’t be purchased.

Fix the errors for each order and try again.
items: expected Array to be a Hash.
On the side:
Can’t get rates for 1 shipping label.
 
Any advice to remedy would be great.  I'm dead in the water on fulfillment right now.  
 
Thanks!
Accepted Solution (1)

Accepted Solutions
Joshua22
New Member
2 1 0

This is an accepted solution.

I just had this same issue but it just started working again for us.

View solution in original post

Replies 33 (33)
Joshua22
New Member
2 1 0

This is an accepted solution.

I just had this same issue but it just started working again for us.

JAndersonCT
Tourist
8 0 2

I cleared my cache and it seems to be working

Miles
Shopify Staff
Shopify Staff
480 68 136

Hi @JAndersonCT!

 

Glad you got it working again! We did have an issue before, and I replied to your other post here: https://community.shopify.com/c/Payments-Shipping-Fulfillment/Unable-to-purchase-labels-tonight-Dead...

Please let me know if you have any ongoing issues!

 

Cheers!

Miles | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

ResrrectedRelic
New Member
1 0 5
Same problem...driving me insane. I keep getting new orders in and cannot fulfill them. HELP!!!!!!!!
btn1st
Excursionist
11 0 5

Same here - Can't process or ship ANY orders and I'm getting behind 😞 Help please!

kathrynsmasks
Tourist
3 0 1

did you get a reply?

kathrynsmasks
Tourist
3 0 1

I got a reply within 48 hours and it is now working again. Thank you

AfterDarkGrafx
Shopify Partner
163 8 48

A way around this would be to use ShipStation (no I am not an affiliate).

 

It is usually good for busy vendors or vendors who have multiple sales channels (ie: shopify, amazon, ebay, etsy)

 

It allows you to download the orders and print labels within their system and bypass Shopify.

 

It is a paid app and service but maybe it helps someone.

 

James Byrne, Owner, Information Architect (USMC VET)
After Dark Grafx - Since 1992
"We Work After Dark, So You Don't Have To!"
https://www.afterdarkgrafx.com

Services: Website Design, Mobile App Development (iOS, Android, Windows), Ecommerce, Magento, Shopify, Miva, BigCommerce, Search Engine Optimization, Wordpress, Hosting, Graphic Design, Merchant Accounts, Consulting and all things web related!

Certified Partner/Developer/Affiliates: Shopify, Google Integrator, Wordpress, Zoho, AuthorizeNet, Geotrust and a Member of the San Diego Regional Chamber of Commerce, Veteran Owned Businesses, Veteran's In Business Network.

I also build custom apps for Shopify!
btn1st
Excursionist
11 0 5

Thanks for the info! However, the system was working fine until Shopify did an upgrade on their end. And it broke on our end and several other people's sites as well based on emails I've been getting. Paying for more apps that we didn't need a few weeks ago and slowing down a website more by adding more apps is something that I"m not certain we should have to do since Shopify is the one that caused the issue for us. 🙂

AfterDarkGrafx
Shopify Partner
163 8 48

Totally agree about extra apps. It was one thing I liked and disliked about this platform but people still use it and there are other options.

 

- WooCommerce

- Big Commerce

- Miva Merchant

- Magento

etc.

 

All with their own pros and cons.   

 

I like Shopify because it is easy to manage, hooks well into other apps (usually) and quick to launch.   Not going to mention cons, but you already know these.

James Byrne, Owner, Information Architect (USMC VET)
After Dark Grafx - Since 1992
"We Work After Dark, So You Don't Have To!"
https://www.afterdarkgrafx.com

Services: Website Design, Mobile App Development (iOS, Android, Windows), Ecommerce, Magento, Shopify, Miva, BigCommerce, Search Engine Optimization, Wordpress, Hosting, Graphic Design, Merchant Accounts, Consulting and all things web related!

Certified Partner/Developer/Affiliates: Shopify, Google Integrator, Wordpress, Zoho, AuthorizeNet, Geotrust and a Member of the San Diego Regional Chamber of Commerce, Veteran Owned Businesses, Veteran's In Business Network.

I also build custom apps for Shopify!
btn1st
Excursionist
11 0 5

Agreed on all points.  And yes, some of those other apps are awesome.

 

We'll explore what works best for the site and our team.  You are great to take the time and respond here!  Appreciate it. 

Tmontelli
Tourist
10 0 1
I am having the same issue now? Is this a Shopify issue or a USPS issue? It will not let me purchase my shipping labels. I purchased three yesterday just fine. Now I can’t ship out my orders that I need to get out tomorrow.
CD
Excursionist
22 0 8

Same problem here! What should I do? Thanks!!!

 

johnt1968
New Member
2 0 1

Same here...

 

Must be a Shopify issue.

Tmontelli
Tourist
10 0 1

Hey there,

 

I haven’t tried to purchase any shipping labels today, but when it happened to me it ended up fixing itself within an hour or two. It must have been some kind of Shopify error and they usually get it fixed pretty quick. 

CD
Excursionist
22 0 8
GrumpyBob
Tourist
10 1 5

Anyone ever confirm if this is just on Shopify's side, and we have to wait for them to fix whatever they broke, or is it something we need to or can do something about? (aside from using an app, etc)
Attempted using different browsers, but nope.

Webstore: grumpybobsonline.com
Facebook: grumpybobsemporium.com
Twitter: @grumpybobs
Discord: https://discord.gg/grumpybobsemporium
Instagram: @grumpybobsemporium
YouTube: youtube.com/user/grumpybobsemporium
CD
Excursionist
22 0 8

it will fix by itself. Just wait few minutes! I just printed some labels and it's working fine on my end. Thanks!

KyleWyman
Tourist
3 0 2

I am having this problem on 02/16/20 8:40 AM please help!