Error with Shopify and Tik Tok Shop integration

[TrinketBox]

I am trying to integrate Tik Tok Shop with Shopify but I'm getting an error message each time: Access token is invalid; detail:your token has been deauthorised

Has anyone else had this issue and know what to do?

[shahrozbabar5]

Hi @TrinketBox,

The "Access token is invalid" error usually indicates that the token used for authentication with TikTok Shop is no longer valid or has been revoked. Here are a few steps to troubleshoot and resolve the issue:

1. **Reauthorize TikTok Shop Integration:**
- Go to the Shopify admin panel and navigate to the TikTok app.
- Check if there is an option to reconnect or reauthorize the TikTok Shop account.
- Follow the prompts to reauthorize and generate a new access token.

2. **Check TikTok Shop Account:**
- Log in to your TikTok Shop account and verify that there are no issues or restrictions with your account.
- Ensure that your account is properly set up and linked to Shopify.

3. **Update Access Token:**
- If you have the option to manually update or refresh the access token, do so. You might need to generate a new token from TikTok Shop and update it in the Shopify app settings.

4. **Clear Cache and Cookies:**
- Sometimes, clearing your browser's cache and cookies can resolve authentication issues. Try clearing your cache and cookies and then attempt the integration again.

5. **Check App Permissions:**
- Ensure that the TikTok Shop app has the necessary permissions to access and manage your Shopify store. Sometimes, permission issues can cause authentication errors.

Let me know if any of these steps help or if you need further assistance!

[Small_Task_Help]

Hi,

Reauthorizing the integration, creating a new access token, and checking all integration settings are correctly configured.

[Gator820788]

Has anyone found a solution to this? I'm getting the following errors when trying to access the TikTok sales channel:

[Wellah]

You can find a thread with that issue (which we're having right now as well) here: https://community.shopify.com/c/shopify-apps/tik-tok-shop-disconnected-from-shopify-app/td-p/2729373...

It looks like it might be a TikTok Issue, which would be awful because their support is not very helpful. Seems there is a broken connection and orders are not importing from TTS to Shopify.

[Gator820788]

Thanks Wellah! 

[Shirley]

I guess TT is so big that they don't really care about us small businesses. I already turned to third-party free apps and now use eBooster. Quick response and smooth sync that I never experienced in TT. I have no idea why they never answered my questions!!