escalated support tickets

[vintageart]

TLDR space how do I get a response to an escalated support ticket
I have logged 4 support tickets over three weeks requesting assistance with a payment issue. I changed bank accounts, and all deposits have been put on hold and subsequently failed to transfer. The only response I get in Shop mail is I get is a transcript of the chat. All support tickets are marked as escalated. Requests for an update on the status of the escalated tickets generate no response. How do I get a substantive response and assistance.

[alpineworks]

I'm dealing with a similar issue. They withdrew over $2k from my bank account mistakenly and I can't get help from anyone. It's just logged chats and an ever "escalating" ticket out in the ethos. I don't know what I can do other than move my store to another platform and dispute the withdrawel with my bank.