All things Shopify and commerce
Does anyone know of a process to escalate or contact someone other than tech support for assistance? I have been trying to patiently wait for a resolution to an ongoing problem and I've run into a brick wall with Shopify Tech Support. Not only does my agent not provide timely feedback I have asked multiple times for escalation to a member of management. While my agent agrees and understands why I would want an escalation they refuse to do so. When I ask about why she is refusing and/or what is the escalation policy my emails go unanswered.
I'm to the point after 7 years it's time to leave Shopify for a different platform (even at higher costs Big Commerce seems to be a nice solution)... sadly I can't get anyone within the organization to understand my concerns or provide any escalation.
It's an "incompatibility" between Shopify & ReCharge. Long story short Recharge had me 'upgrade' to their newer version. When that occurs Shopify Delivery & Pickup no longer functions. I have peers running the old solution currently and it works just fine but my Shopify support agent is stating its not possible.
As a business owner, have you ever wondered when your customer's first impression of yo...
By Skye Jun 6, 2023We're excited to announce improvements to the threaded messaging experience in our communi...
By TyW May 31, 2023Thank you to everyone who participated in our AMA with Klaviyo. It was great to see so man...
By Jacqui May 30, 2023