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Everything except the header and footer has disappeared. Please help.

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Everything except the header and footer has disappeared. Please help.

shaunsnaith
Tourist
61 0 2

Hello All,

 

We have a newly developed issue with our website.  All was working correctly today, taking sales, no problem.  This evening everything apart from the header and footer has disappeared.  The complete page looks to load initially then it all disappears.  From what I can see this is for every page.

 

I did uninstall an app earlier today which was ProtectMyOrder.  This is the only change I have made today.  The website could have been like this for the past 7 hours.

 

I have re-installed the app to see if this solves the issue but so far no joy.

 

Any help would be greatly appreciated.  Website is www.advancedacoustics-uk.com

Accepted Solution (1)

Dan-From-Ryviu
Shopify Partner
10261 2039 2110

This is an accepted solution.

Hi @shaunsnaith 

Are you using any app related to sitemap? That app caused the issue, I tried blocking js of that app from your store on my browser, and everything is working well.Screenshot 2024-11-27 at 08.47.23.png

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Replies 6 (6)

shaunsnaith
Tourist
61 0 2

Weird thing is that all my back-ups do the same thing....

Dan-From-Ryviu
Shopify Partner
10261 2039 2110

This is an accepted solution.

Hi @shaunsnaith 

Are you using any app related to sitemap? That app caused the issue, I tried blocking js of that app from your store on my browser, and everything is working well.Screenshot 2024-11-27 at 08.47.23.png

- Helpful? Like and Accept solution! Or Support me: Buy Coffees
- Reton: Loyalty & Rewards - Earn points through tasks, redeem for discounts, and enjoy exclusive VIP rewards!
- Ryviu - Reviews & QA app: Collect product reviews, import reviews from AliExpress, Amazon, Etsy, Walmart, Shopee, Dhgate and CSV.
- Lookfy Gallery: Lookbook Image: Easy and fast to create Photo Gallery, Lookbook, Shop The Look.
- Reelfy‑Shoppable Videos+Reels: Create shoppable videos to engage customers and drive more sales.
- Enjoy 1 month of Shopify for $1. Sign up now.

shaunsnaith
Tourist
61 0 2

Hi thanks for the reply.  I’m using site map from Google. Should I just uninstall it or do I need to edit code?

shaunsnaith
Tourist
61 0 2

Went ahead and deleted the app. Seems to have done the trick. Thanks for your help. Greatly appreciated. Wonder why it caused an issue now. It’s been installed since 2020. 

Dan-From-Ryviu
Shopify Partner
10261 2039 2110

You can contact support of that app to complaint about this issue so they can try to solve it for you. 

- Helpful? Like and Accept solution! Or Support me: Buy Coffees
- Reton: Loyalty & Rewards - Earn points through tasks, redeem for discounts, and enjoy exclusive VIP rewards!
- Ryviu - Reviews & QA app: Collect product reviews, import reviews from AliExpress, Amazon, Etsy, Walmart, Shopee, Dhgate and CSV.
- Lookfy Gallery: Lookbook Image: Easy and fast to create Photo Gallery, Lookbook, Shop The Look.
- Reelfy‑Shoppable Videos+Reels: Create shoppable videos to engage customers and drive more sales.
- Enjoy 1 month of Shopify for $1. Sign up now.

shaunsnaith
Tourist
61 0 2

Thanks Dan,


That app is no longer supported or listed in shopify apps so i guess it's redundant.  My only other question is do I really need to install a replacement or will everything get indexed onto google without it?