Experience with Outsourcing customer support

AndrewEdwards19
Tourist
6 0 2

Can anybody share there experiences when it comes to outsourcing customer support? My current Customer Service rep is going on maternity leave at the end of the month and need at least 1-2 people to step in quickly. Does anybody have any experience/recomendations around a reliable team?

Replies 2 (2)

CanvoidTeam
Tourist
6 0 1

Highly recommend working with TalentPop.co  I've been working with them for a little bit over 2 years now and they're excellent. They hired and trained all 3 of my customer service reps and even got me onboarded into a new helpdesk Gorgias. Previously I was handling in house, and support was just getting too expensive.

paujur
Visitor
3 0 0

Hey Andrew,

 

You may want to check out Dedication Agents

 

They're scalable customer service partners that have a lot of experience with Shopify.