Facebook & Instagram plugin not connecting

[CarmCav1]

My instagram account has been approved through commerce manager on meta, but the plugin says that it's still syncing and my store can't sell until it's approved. If I'm already approved on Meta, then why is my shopify integration not updating properly?

[Mac]

Hi, @CarmCav1!
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to help.

I understand that you are currently in the process of setting up your Facebook and Instagram shops. You mentioned that your products and accounts have been approved, but they are not fully integrated yet. Based on the screenshot provided, it appears that your shop is undergoing a review by Meta, as indicated by the "Syncing additional info" section. As mentioned, this review process is conducted to ensure that you meet all the Commerce Eligibility Requirements. They also note that this process may take up to four weeks, although it often completes faster than that.

In the meantime, you can view additional platforms that allow you to curate highly targeted ad campaigns directly to your audience. For more information on this, along with a variety of marketing campaign ideas, check out our Shopify Blog here. 

Hope this helps!

[CodyAllen]

My store has also been stuck like this for months now. I'm not sure what to do. I can't get ahold of anyone for support. 

Can you please help?

[Imogen]

Hey there, @CodyAllen! Thanks for taking the time to reach out to the Shopify Community Forums and jumping in on this thread! My name is Imogen. It's good to meet you!

Thanks for letting us know that you've been having troubles with your Meta Integration. Shopify's scope of support with the Meta Integration aligns with making sure that your products and collections are being passed over as expected. If your issue is the same as the original poster's here, then it's likely your issue is Meta-based, and they will need to intervene to resolve things.

In order to confirm this, I recommend reaching out to our Authenticated Support Team via our Help Center. This will allow our Support Team to access your account and get a better idea on the status of your Meta integration, and advise on next steps from there.

[CodyAllen]

Hey I went to FB and they are claiming that there are "test" products in Shopify that are holding the products from syncing. But there are no test items in my product list. So I'm still unclear and could use some help.

[Imogen]

Thanks for following up with us here, @CodyAllen! Did Facebook's Team mention specific which products they were seeing as 'test' products? If the issue lies around product syncing, then I do recommend using the link I provided in my last post to get in touch with our Authenticated Support Team, as we'll want to get you authenticated so we can look into your product feed settings with this Meta Integration and do some more in-depth troubleshooting beyond what we can do here in the Community.

[Marissavansaase]

Hi, I also have the exact same problem as the above picture. 
Already tried to have contact with META support, but they can not help. 
For how long do we have to wait until its approved? We would like to start advertising and the wait does cost quite some customers.. 

Please let me know.

[CodyAllen]

I had to completely remove the FB Meta sales channel and then reconnect and it worked.

[dvdlevinson]

Hi @CodyAllen and @Imogen . I had the same issue so I uninstalled, then reinstalled the FB plugin. Now when I try to connect it again I get this error: 

This Facebook Page or Instagram account can’t be selected because it’s linked to a shop that’s still in review or doesn’t comply with our seller policies. You can try again after you review and resolve Business Support Home issues. 

This is so frustrating. I've been waiting for I don't know how long to get approved/sync'ed, without clear instructions for how to get this done and inability to get answers from Meta or Shopify. Now it appears that I'm even further removed from getting this resolved. 

@Imogen - is it possible to get out of this quagmire: 

[cglaspell]

I have had that "Syncing additional info

You’ll be able to start selling once the sync is complete." for weeks as well....I seem to recall it was all synced and fine for a while, but now it's not. In the meta business center console, my store shows its connect, inventory live, etc, and getting support from META is like finding a needle in a haystack. I seem to recall a secret support link to chat with META support? if anyone has additional info, that would be helpful.