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Facebook & Instagram plugin not connecting

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My instagram account has been approved through commerce manager on meta, but the plugin says that it's still syncing and my store can't sell until it's approved. If I'm already approved on Meta, then why is my shopify integration not updating properly?


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Reply 1 (1)
Shopify Staff
Shopify Staff
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Hi, @CarmCav1!
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to help.


I understand that you are currently in the process of setting up your Facebook and Instagram shops. You mentioned that your products and accounts have been approved, but they are not fully integrated yet. Based on the screenshot provided, it appears that your shop is undergoing a review by Meta, as indicated by the "Syncing additional info" section. As mentioned, this review process is conducted to ensure that you meet all the Commerce Eligibility Requirements. They also note that this process may take up to four weeks, although it often completes faster than that.


In the meantime, you can view additional platforms that allow you to curate highly targeted ad campaigns directly to your audience. For more information on this, along with a variety of marketing campaign ideas, check out our Shopify Blog here


Hope this helps!

Mac | Social Care @ Shopify 
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