Facebook App Not Working well anymore!

Facebook App Not Working well anymore!

Aftababd
Visitor
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Hey Everyone,

 

The last 15 days have been tough. Everything was running smoothly on my store, and the Facebook pixel tracked perfectly until September 6th, when it suddenly stopped. Sales dropped to zero, even though there were clicks but no landing page views.

 

I use the Facebook & Instagram app to integrate the pixel with Shopify and never made any changes. Between September 6th and 10th, I had sales, but the pixel didn’t track them. Shopify and Facebook support said everything is fine, but I’ve had 37 sales with no tracking. Should I switch to manual tracking? The issue is, I have products with different prices, and manual tracking only supports one specific value. I really need help!

 

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