Facebook Commerce Account Error

kili_beauty
New Member
2 0 0

Please can somebody help with Facebook Commerce Account Error? 

Replies 3 (3)
Maz
Shopify Staff
76 21 15

Hi @kili_beauty,

 

Happy to help on this. Can you kindly provide some more context on what the issue may be with your Facebook Commerce Account.

If at all possible could you share a full-screen screenshot of the error here so that I can take a closer look?

Are there any errors showing in your Shopify admin on the Facebook Channel, when you visit Online store > Facebook > settings? If so, please also share a screenshot of that too. In the meantime, you can have a look at their help center here for some answers to common questions.

Looking forward to your response.

Maz | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

kili_beauty
New Member
2 0 0
Hi I have CCD our IT person (Sophie Evans) into this as Sophie is dealing with this issue for me as I’m not savvy on IT at all.

KIm
Maz
Shopify Staff
76 21 15

Hey @kili_beauty,

 

Sounds good! Looking forward to their reply.

Maz | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog