Facebook commerce account is violating integrity policies not eligible to engage in commerce

shopowner1
Tourist
5 0 17

Has anyone been able to resolve the issue of facebook not allowing you to delete and set up a new commerce account just to set up your shop?
I've spent HOURS trying to just delete everything Shopify related from my facebook accounts and it is infuriating.  I can't delete anything.. the pixels, the catalogs, the accounts.

I can't even get the legacy listings (that I actually don't sell anymore) removed. It is ridiculous and I'm super frustrated. 

Replies 20 (20)
uwugifts
New Member
1 0 7

Also having this issue. I redid my store because other products were not selling. FB then blocked my commerce account and will not allow me to request another review. I don't even know what the issue is. 

Ohboll
New Member
1 0 7
Marissa56
New Member
2 0 8

I’m having the same issue and have tried reading their policies but there’s literally no help.

Marii
New Member
2 0 7

I have been having the same issue for months and have not been able to resolve the issue or get in contact with anyone.

Juanbro
Tourist
3 0 3

 

I am in the same situation as you guys. I cannot delete my store, my catalog and not even unlink my instagram account from the catalog. it is frustrating and somewhat stupid at the same time facebook does not give you an option to be able to solve anything only a customer service that does not know anything either.  

If you guys can solve it, please share the solution.

Marissa56
New Member
2 0 8
I ended up deleting everything and starting over. I think other people had luck without going to such drastic measures but nothing else worked for me.
delenakd
Tourist
4 0 6

Did any of you get a resolution on the "FB Commerce Account is violating integrity policies" issue?  I am seriously about to lose it.  FB did approve me to run ads... so I was approved to run ads with them, but not try to make any money or sell anything on FB.  I have messaged fb several times, as well as Shopify and I have had zero resolution.  Any help is greatly appreciated.  thanks!

delenakd
Tourist
4 0 6

did you also have to delete your facebook business page?  what all did you delete?  thanks!

Juanbro
Tourist
3 0 3

Not yet! It seems that Shopify and Facebook don't care about small businesses.

I'm tired of trying to contact them to get a solution and guess what.¿? Same answer always.

Juanbro
Tourist
3 0 3

Deleting accounts or profiles is not a solution. you're going to have to start everything from the beginning.

delenakd
Tourist
4 0 6
pbartmu
Tourist
3 0 1

I tried deleting everything using a new Facebook Manager.  However, I can't remove my FB page from the Business Manager with the bad Commerce account and it won't let me until the Commerce account is disable.....which I can't do.  Facebook has been no help.  Shopify points to Facebook.

pbartmu
Tourist
3 0 1

I didn't delete my Facebook Page. That would be death for the business.

Marii
New Member
2 0 7

Update: I found someone on Fiverr who helped and was able to get in contact via live chat with someone on my behalf. Even after getting in contact, they were not able to tell me exactly how to fix the issue, they only told me general steps to take like following the policy. 

Diana_g
Tourist
7 0 9

Have the same issue with Facebook Commerce.... I can't delete the Shopify Commerce Account.! All bloody morning trying to delete a stupid catalog from this stupid software...very frustrating!

It has nothing to do with Shopify, it is all Facebook crap! No calls, no chat, no emails...nothing!

Doing this for a client, and I really want to give up, and never ever see or hear this shit called Facebook! 

Why people care about having a shop there is beyond me.... Ads account is all you need there!

PolkadotPolish
Tourist
7 0 2

How do you start from the beginning when Facebook locks down the commerce account and prevents you from moving or deleting the assets associated with it?

Jaspers
Explorer
47 0 11

Typically this kind of issue occurs when Facebook and its counterparts deny or account for belief that you are using a fake name or are hiding your true identity in some shape or form.

www.JaspersPlus.com
diosaboutique
New Member
1 0 0

Has anyone fixed this or are we all not selling our products on FB and IG? 😞