Facebook - commerce account Not aproved Error with Facebook

Solved
Irreversivel
New Member
2 0 7

Hello, I've been struggling lately trying to link the store to my Facebook page.  

I followed all the procedure in shopify via the "sales channel +". the facebook shop and instagram shopping both show as ACTIVE.

But when i open the "customize Shop" and go to the commerce manager page the store show up as Unpublished. And I get a message from Facebook saying:

"shop updates can't be published because your commerce account didn't pass our standard review", no explanations or any other option to know what is wrong or not in compliance with their policy. Some of my products ( simple tshirt) also just got the " Not approved " stamp don't now why? 

What can one do to get the shop working with Facebook and get then to approve/ allow publishing of the store? 

Any help or advise is welcome as i exhausted all the options i could think of. Thanks! 

Facebook and insta both active on shopifyFacebook and insta both active on shopifyunpublished error in facebookunpublished error in facebookError/ no option to publish within the mannager commerce accountError/ no option to publish within the mannager commerce account

Replies 292 (292)
Statoise
New Member
3 0 0

I am having the exact issue...?

 

BadrSalah
New Member
2 0 0

Hello , i am having the same issue struggling since a week , any help?

MDavis1719
Tourist
3 0 2

I am in the midst of talking with support about this issue the gentlemen and I are eager to solve the problem I have sent him a few screen recordings and have asked him to show me exactly what is wrong with the account, if anything at all. Best of luck. I Will try to post a solution to this if there is one that seems applicable to all shops. Otherwise I think I may have idea an my end what the issue is. I have two different pixel ID's and I am also not sure if the Facebook pixel code needs to be inputed onto our website in order to use Facebook Shop. (I'm not sure why it would be? maybe if you were utilizing Facebook ads for your website I would think)

mauríc1u
Tourist
4 0 1

I am in the exact same situation. Have you got any luck? 

MDavis1719
Tourist
3 0 2

He said someone from the ads department would be reaching out to me shortly.

Maxime91
New Member
1 0 0

J'ai le meme soucis ,      j'ai demandé une explication a facebook mais pas eu de réponse.Et sans le compte commerce activé le pixe ne marche pas donc ca ne sert a rien de lancer dans campagnes publicitaires sans pixel... Bref je suis embêté fb.JPG

Leap4artnc
Excursionist
44 1 14

I am having this same problem. Facebook approves my ads but not my stores. And it has approved a store where there is nothing posted. It is bizarre. Tommy B. McDonell Leap4artNC

BoxTherapyUK
Tourist
4 0 7

Any luck? I've just given up... shopify help was useless and so was Facebook. Thinking of giving up on shopify all together

BadrSalah
New Member
2 0 0

I am waiting Facebook approval for the next time on my business documentation if its the reason for the problem 

Leap4artnc
Excursionist
44 1 14
My site has been seen four times.
Leap4artnc
Excursionist
44 1 14

What are you selling? Shopify has been ok with me. They don’t understand it. I may have to hire someone other than whom I have. 

tommy

rank234
Excursionist
20 0 17

Can you clarify what you did?  I have been contacting Facebook with no luck so far.  Did they tell you to hit the review button and wait from them?  I've already hit the review button before contacting support and at the time, minutes later they re-rejected my commerce account and shop.

BoxTherapyUK
Tourist
4 0 7

Im selling letterbox gifts, all approved on Instagram just rejected on Facebook... i hit review and they rejected it so I contacted them via chat, multiple times and every time you spend about 2 hours chatting they say "it seems your shop was rejected as it doesn't comply with our policies" .... yes sherlock i know this but thats the issue as i felt as if ive done everything i can ... response "we dont know that information" ... okay get someone who does... "yes my manager will contact you in 24 hours.... 6 days later "hi, your shop has been rejected as it doesnt comply with our policies" ... apaprently they wont review again either. Just so frustrating.

rank234
Excursionist
20 0 17

Lol yes a whole bunch of sherlocks over at facebook.  All off on the case ... to what end nobody knows.

Leap4artnc
Excursionist
44 1 14

They did give me a few things to do which I am doing. 

But what I don't understand is that they run my ADS to the store, they just don't run the store. So I may just do ads and they can go _____ whatever. 

They don't seem interested in helping. Shopify's so called experts I have contacted, so far three of them don't work with FB anymore. 

T

tluxsoap
Tourist
5 0 4

I've been fighting this issue for months now, with no end in site.  Talking to FB Support is like talking to a broken record, they are worthless!  All of the real control belongs to their AI and it has decided to reject my shop for some reason, and cannot seem to tell me why, even after countless inquiries.    I have no disapproved items in my catalog and they are still gladly accepting my money for ads.  I am wondering if I am able to delete my Commerce account completely and starting over without losing my Business page and 900 followers at this point.

aa1994
Tourist
8 0 3

Going through the same problem and it’s so depressing! I wish they had more help to it and didn’t just blacklist an account forever!

Leap4artnc
Excursionist
44 1 14

I have now emailed them through a different place. AND, I have been grouping my things on FB--apparently grouping them on Shopify is not enough. 

I find the whole thing bizarre. FB takes my ads but not my store. Instagram won't take my ads. 

Perhaps I should have tried this store bit before I became a company!

 

Tommy

rank234
Excursionist
20 0 17

What are the things they gave you to do to get approved??? Let us know

Leap4artnc
Excursionist
44 1 14

They had me check SKUs and such.