Hello, I've been struggling lately trying to link the store to my Facebook page.
I followed all the procedure in shopify via the "sales channel +". the facebook shop and instagram shopping both show as ACTIVE.
But when i open the "customize Shop" and go to the commerce manager page the store show up as Unpublished. And I get a message from Facebook saying:
"shop updates can't be published because your commerce account didn't pass our standard review", no explanations or any other option to know what is wrong or not in compliance with their policy. Some of my products ( simple tshirt) also just got the " Not approved " stamp don't now why?
What can one do to get the shop working with Facebook and get then to approve/ allow publishing of the store?
Any help or advise is welcome as i exhausted all the options i could think of. Thanks!
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This is an accepted solution.
Update my end - Commerce Account now approved.
After 15 months of contacting concierge and being rejected, told to wait etc I followed this link and talked to someone, got a review and got the shop up (plus and Insta shop as well) in a few hours. Amazing thanks so much.
badgerlabel that is the best news I have heard in several frustrating months. I hope you see this. Two questions:
1. I was surprised to see your reference to reaching Facebook technical support by email and chat. That void has been the most frustrating part of all of this. How do you get to it?
2. Did you get Facebook to initiate the re-review of your site for activation or is there a link to request it?
I hope someone replies.
i would like to thank JD44 for the method you should as it just worked for me too after 4 months of feeling frustrated, sad and disappointed. I had given up and thought maybe it’s for the best but just woke up to the best email ever saying my account has been approved!
eee soo excited.
Wishing you all the best with your attempts! Just keep trying, you WILL end up in good hands one day! ❤️
Hi. Can you share again with us all what JD44 said. I took everything down so will start from fresh.
you can see my Shopify at https://leapforartnc.com. Comments welcome.
I can concur with this post. I followed it and it worked. My commerce account was just approved after 2 months of waiting. Interestingly enough, even before it was approved, I could still tag products on Facebook. I just couldn't publish a Shop. Once I submitted the request as outlined above, I was first approved for Instagram Shopping and then my overall commerce account was approved...within 12 hours. Here is some additional information that might be useful to many of you. I was using the Shopify interface to integrate with Facebook when my commerce account was subsequently locked after a request for review. I wrongfully assumed that if I just went through the Shopify steps that my commerce account would be approved. Not so. At this point, Shopify wouldn't let me sync products until my commerce account was approved and Facebook wouldn't approve my commerce account without products. So....I created a spreadsheet catalog of my products so that I could get everything approved. Now that I'm approved, I'm almost afraid to switch to auto sync from Shopify. Since my checkout page is only on my website, I really don't want all the variants syncing anyhow. And one final note...if your FB commerce account is locked with no review requests, do not start dismantling everything in Facebook Business Manager unless you just plan on building a whole new FB and IG page.
Pinterest I got approved straight away. Facebook are weird though. I got an email today saying my shop is now optimized, click on the link "you can't publish your shop", it's like they are mocking me.
I reply to your email. Sorry Im having a difficult time with this whole setting up. Only to finally complete it and cant get it published.
I am currently dealing with an issue with Facebook Shop not being approved/published. I am having such difficulty. Shopify doesn't have answers. I found a way to talk to a human!!! The result is in my case is that I do not have a strong enough Social Media Presence because my F Instagram acct is too new and doesn't have enough activity to look like a legit entity. It's complete BS because I have a FB Page as well as a website...which should totally be enough. But this could also be causing your issue. In my opinion, anyone trying to open a FB shop should not link any social media to it at all unless you have an already established following. At least, that's what my take is on it. I found a link online (after months of trying) that will allow you to contact FB Help. I also only found another way. If you go into Facebook Commerce Account settings, under general settings, and click deactivate commerce account, a contact help link will appear!!!! Amazing that it takes wiping your account before it offers you help.
Hope this is helpful!!!
Had a similar situation back in December and still on going...
Basically I had applied for commerce account And Instagram shopping before I removed password from my website so that automatically rejected me as I didn’t have any products to show. Silly me clicked for another review without making any changes as I didn’t know what went wrong. I contacted them several times but they kept saying to wait until I get the chance to have my account reviewed again however I’ve read it’s only one review per account so knew that wasn’t going to happen.
So what I did was create another commerce account and page and linked it to my shopify properly this time. Took a month for them to review. Got approved in the end. Hurray!
BUT, my Instagram is stuck on the disapproved commerce account and guess what? They don’t let you remove it until that particular account is approved 🤦🏻♀️
so now it’s back to where I started again, to wait...
I have to be honest, product tagging isn’t very affective as I have another business which is approved and have many followers on Instagram 65k however when I see the insights, only 10-15 people click on them links so really it’s not even a big loss at all. i know it’s frustrating because I was the same too however just got rid of my feelings and moved on...
I have the same problem. Facebook has so many problems! I am also having an issue with it saying that my Instagram account already belongs to another business - it doesn't.
I had the Facebook shop working well with Etsy, but stupidly changed our website to our Shopify store and now we're not approved for Facebook shop anymore.
I think Facebook just think they are big enough that we need them more than they need us. And they treat people extremely poorly. They need to give the steps to resolve the issue.
I'm also thinking of going back to Etsy and hoping that FB will reinstate our commerce permissions if we do that.
Are you using Kit by any chance? I get the same error when I try to connect my Instagram account. It says "This Instagram business account is already linked to a Commerce account on Shopify. As of August 31, you'll be able to finish setting up checkout on Instagram from your Shopify account." I think I saw somewhere that Kit is retiring on 31 August and that's the only reason I think it's linked. I've tried deleting Kit but no luck. Will be interesting to see what happens after 31 August.
I am facing the exact same issues as you and am so angry with FB because they dont even give a detailed reason for rejection that one can identify then and resolve. Since it has been a while that you posted this, was wondering if you have found help to resolve these issues ?
Please let me know.
Sorry I haven't been back here to update everyone.
Basically from what I can find out, you need an extensive following to be seen as trustworthy. As of yet I haven't got the FB shop or Instagram shop set up.
I'm going to look at Google instead and once our store is looking really established then I'll contact FB and ask them for a review. I don't know how many reviews you get, so I don't want to ask until I'm sure there is no reason for them to decline.
Good luck all!
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for your information, Etsy is Much Much Worse, Got banned after 2 Hrs. didn't add Products yet or even completed my Profile, i asked for a review and their answer was: we decided not to go further with your account !!
HI does anyone fixed the problem because i got the same issue with facebook shop. now i dont know what can i do. shopify said this is out of they control as this is facebook and facebook no one actually will look after the customer and no one reply to my email which i sent 20times.
Now i have my website but i cannot polish my page from facebbok and ig. if anyone know what to do, please let me know as well. thank you
Can you clarify what you did? I have been contacting Facebook with no luck so far. Did they tell you to hit the review button and wait from them? I've already hit the review button before contacting support and at the time, minutes later they re-rejected my commerce account and shop.
Im selling letterbox gifts, all approved on Instagram just rejected on Facebook... i hit review and they rejected it so I contacted them via chat, multiple times and every time you spend about 2 hours chatting they say "it seems your shop was rejected as it doesn't comply with our policies" .... yes sherlock i know this but thats the issue as i felt as if ive done everything i can ... response "we dont know that information" ... okay get someone who does... "yes my manager will contact you in 24 hours.... 6 days later "hi, your shop has been rejected as it doesnt comply with our policies" ... apaprently they wont review again either. Just so frustrating.
They did give me a few things to do which I am doing.
But what I don't understand is that they run my ADS to the store, they just don't run the store. So I may just do ads and they can go _____ whatever.
They don't seem interested in helping. Shopify's so called experts I have contacted, so far three of them don't work with FB anymore.
I've been fighting this issue for months now, with no end in site. Talking to FB Support is like talking to a broken record, they are worthless! All of the real control belongs to their AI and it has decided to reject my shop for some reason, and cannot seem to tell me why, even after countless inquiries. I have no disapproved items in my catalog and they are still gladly accepting my money for ads. I am wondering if I am able to delete my Commerce account completely and starting over without losing my Business page and 900 followers at this point.
I have now emailed them through a different place. AND, I have been grouping my things on FB--apparently grouping them on Shopify is not enough.
I find the whole thing bizarre. FB takes my ads but not my store. Instagram won't take my ads.
Perhaps I should have tried this store bit before I became a company!
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