Hey guys, been following this thread for a little over a week now, time to give my experience and insights as I run my own agency where I help customers with such problems. TL:DR - I couldn't find a working solution as of yet. But below are my findings and a potential solution that I'll try next, however, it won't be an option for most I think.
So, in short - the usual path of talking to Shopify support & Fb support got me nowhere and I'm also stuck on a waiting list.
Ultimately, when Shopify automatically creates a Facebook catalogue, some parameters and bits get ported wrong which results in account suspension. As you already know, clicking to appeal without changes gets you nowhere and then you're stuck which is what happened to my client.
Before you click to review again, try to implement these catalogue changes: https://www.socialmediaexaminer.com/how-to-get-approved-instagram-shopping-product-tags/
But if you already got rejected a second time, here's what I tried and it didn't work:
1. Create a new catalogue
2. Create a new commerce manager
3. Assign new facebook page
- these seem to have been working workarounds but facebook now does not allow to delete any suspended accounts, be it commerce manager or catalogue.
So at this stage there are 2 ways - 1) to wait however long and potentially never be able to use facebook shopping with shopify or 2) find a workaround to make it work.
So here's what I plan to try next:
1. Port over the entire shopify website onto a new shopify domain - this seems to be most promising option, since the suspended account catalogue & commerce manager gets linked to the my-shopify domain and it is stuck in this broken loop. Creating a 'new' website, with a different domain, then making sure the catalogue is not automatically created would look like a new shop on Facebook and likely to work going forward.
2. If the above won't work, I'll try to create a new business manager to connect with the new shopify domain.
I'm 90% sure these 2 options will finally allow my client to advertise and sell on both Facebook and Instagram, but this is actually ridiculous. Facebook is so much fun to deal with haha.
