Hello, I've been struggling lately trying to link the store to my Facebook page.
I followed all the procedure in shopify via the "sales channel +". the facebook shop and instagram shopping both show as ACTIVE.
But when i open the "customize Shop" and go to the commerce manager page the store show up as Unpublished. And I get a message from Facebook saying:
"shop updates can't be published because your commerce account didn't pass our standard review", no explanations or any other option to know what is wrong or not in compliance with their policy. Some of my products ( simple tshirt) also just got the " Not approved " stamp don't now why?
What can one do to get the shop working with Facebook and get then to approve/ allow publishing of the store?
Any help or advise is welcome as i exhausted all the options i could think of. Thanks!
Solved! Go to the solution
This is an accepted solution.
Update my end - Commerce Account now approved.
Has this been sorted for you? If so, can you provide all the details in how it was resolved? I can’t believe this thread and how many are just left to hang. I left a comment on Shopify Instagram account, I suggest people do this so that it gets noticed right away.
My shop finally got approved.
After over 2 months and constant being told to wait. I got an email saying it was approved.
I didn't do anything specific, I did realize my email address wasn't attached to my FB page so double checked that and i also had a few items that weren't matching with event data so fixed those.
But i was never told any of those things, just got a random email saying approved.
HOWEVER my instagram shop is not approved, which makes absolutely no sense as its exactly the same. I have had to contact them again for a manual review of this as apparently it had already been reviewed and is only allowed 1 review. Heres hoping that resolves faster.
Good luck to everyone, its a pain in the b*tt
Same issue all around. TLDR version: there is some issue on the FB side of things, but they are unwilling to do anything for you, and they cannot change the process of having anything re-reviewed - literally told just to wait until later. Undetermined amount of time.
A word of caution to those reading this prior to submitting for a re-review. There is only one chance at a re-review per FB policies. After that it is unknown if/when another review process will come up.
With that said, I'm not sure there's any way to determine what exactly is needed to correct on the account in order to submit for re-review.
I worked with FB marketing manager on a separate issue. They put me in touch with a FB shop expert and over the phone they walked me through de-linking everything in Shopify on the FB sales channel to see if setting it all back up would correct the problem. No fix there.
Further they helped me use the tech support option to open a ticket to check all the settings.
Here is what they walked me through:
Dear, good morning!
I am just starting with my store and I also find this error. Is there any way to advertise on Facebook without having this approved? Thank you so much!
That's verbatim the interaction I had with them.
I truly believe those chat agents are bots too.
I find it hard to believe there's actual human support reps this dumb.
Hey guys, been following this thread for a little over a week now, time to give my experience and insights as I run my own agency where I help customers with such problems. TL:DR - I couldn't find a working solution as of yet. But below are my findings and a potential solution that I'll try next, however, it won't be an option for most I think.
So, in short - the usual path of talking to Shopify support & Fb support got me nowhere and I'm also stuck on a waiting list.
Ultimately, when Shopify automatically creates a Facebook catalogue, some parameters and bits get ported wrong which results in account suspension. As you already know, clicking to appeal without changes gets you nowhere and then you're stuck which is what happened to my client.
Before you click to review again, try to implement these catalogue changes: https://www.socialmediaexaminer.com/how-to-get-approved-instagram-shopping-product-tags/
But if you already got rejected a second time, here's what I tried and it didn't work:
1. Create a new catalogue
2. Create a new commerce manager
3. Assign new facebook page
- these seem to have been working workarounds but facebook now does not allow to delete any suspended accounts, be it commerce manager or catalogue.
So at this stage there are 2 ways - 1) to wait however long and potentially never be able to use facebook shopping with shopify or 2) find a workaround to make it work.
So here's what I plan to try next:
1. Port over the entire shopify website onto a new shopify domain - this seems to be most promising option, since the suspended account catalogue & commerce manager gets linked to the my-shopify domain and it is stuck in this broken loop. Creating a 'new' website, with a different domain, then making sure the catalogue is not automatically created would look like a new shop on Facebook and likely to work going forward.
2. If the above won't work, I'll try to create a new business manager to connect with the new shopify domain.
I'm 90% sure these 2 options will finally allow my client to advertise and sell on both Facebook and Instagram, but this is actually ridiculous. Facebook is so much fun to deal with haha.
Hi, I was thinking to disconnect the shopify facebook sales channel and try for a re-review with only my approved manually uploaded products. But facebook are saying my commerce account and access to commerce manager will be deleted if I disconnect the shopify integration. Did you try this as one of your solutions? Sounds absurd as it was just meant to be an integration.
I believe that anyone who reports having been approved is using their appeal. Anyone who naively submitted an appeal right after having the initial connection reject has no chance of approval I have wasted over three months on this. Time to move on.
That's interesting. I have the opposite--my Facebook shop is not approved but I can sometimes tag products on Facebook right after I add them to Shopify. However, if I access Instagram through my cell phone, I can tag all products. So weird.
Yes, this is the main issue. Same for my client - Facebook shop is suspended but Instagram is approved. Weirdly, some products sync to the suspended catalogue in the commerce manager and some don't.
I am in the midst of talking with support about this issue the gentlemen and I are eager to solve the problem I have sent him a few screen recordings and have asked him to show me exactly what is wrong with the account, if anything at all. Best of luck. I Will try to post a solution to this if there is one that seems applicable to all shops. Otherwise I think I may have idea an my end what the issue is. I have two different pixel ID's and I am also not sure if the Facebook pixel code needs to be inputed onto our website in order to use Facebook Shop. (I'm not sure why it would be? maybe if you were utilizing Facebook ads for your website I would think)
I am having this same problem. Facebook approves my ads but not my stores. And it has approved a store where there is nothing posted. It is bizarre. Tommy B. McDonell Leap4artNC
What are you selling? Shopify has been ok with me. They don’t understand it. I may have to hire someone other than whom I have.
me too. I have been trying for weeks. Just a disaster. Any help send you down a rabbit hole of clicks to other pages that just end nowhere. Google too. What a disaster.
Today i finally solved and approved my client facebook shop having exactly same issues. It's not your shopify problem. It is happen inside your Commerce manager. Some of your products are rejected, that's why your Commerce manager is disapproved.
Any luck ? I've been trying for 3 weeks to resolve this.
I am going insane.
Such a bad service from Shopify and Facebook.
No explanation at all.
I'm halfway through getting some where with this
Deactivate your commerce account in Commerce Manager
Facebook Commerce Support Form
I don't know if this will work, but it may. I'm in New Zealand so Shopify and Facebook backends are set up differently here
I'm in the same situation, when i switched to the new set up in a new store, its locked my out , Facebook have review but said it dosn't meet the required standards. Thye need a Video the same as the Google one to go through all the steps required for the new store set up
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