Hello, I've been struggling lately trying to link the store to my Facebook page.
I followed all the procedure in shopify via the "sales channel +". the facebook shop and instagram shopping both show as ACTIVE.
But when i open the "customize Shop" and go to the commerce manager page the store show up as Unpublished. And I get a message from Facebook saying:
"shop updates can't be published because your commerce account didn't pass our standard review", no explanations or any other option to know what is wrong or not in compliance with their policy. Some of my products ( simple tshirt) also just got the " Not approved " stamp don't now why?
What can one do to get the shop working with Facebook and get then to approve/ allow publishing of the store?
Any help or advise is welcome as i exhausted all the options i could think of. Thanks!
Solved! Go to the solution
This is an accepted solution.
Update my end - Commerce Account now approved.
to get your page approved just don't apply immediatly, if you do that you page will be denied immediatly, instead you need to build an audience first then feel free to apply. otherwise as I mentioned you account will be rejected. don't worry even if it did get rejected there's a solution to it
That's not a fix... you stated yourself a new account had to be created!!
Sure it works for you now.. but it won't work for business with an already established audience. Starting from 0 is not a fix to the problem.
Well starting from 0 and having shop not working is the same thing. Actually non-working shop is worse. So pick your poison. Time is money.
I only had 220 followers so it will take me no time to build this back...PLUS the new followers that I'll gain with my shop working correctly. So while it may not be a fix for you, it will be for some.
I chose not to keep hitting my head agains the "shop not approved" wall. My sanity needed to be preserved.
For the record I deleted my shop before I hired a freelancer...so this was not his fix. Maybe he can help you in the current state. Who knows.
Glad starting from 0 works in your case.
For others it won't work. Facebook locks the business commerce account and won't let you delete it in order to create another one.
I'll say this again... starting from scratch is not a solution. The problem hasn't been fixed.
Either Shopify of Facebook needs to fix it. You shouldn't have to pay anyone to "fix" this and no "expert for hire" can fix it either. Anyone offering to fix this is a scammer.
Of course Shopify promptly marked this as FIXED so it looks like they did something but this is issue is NOT FIXED.
I have to agree that Facebook and Shopify should not consider this a fix! I for one am not willing to have to start a completely new business page. It has taken me a long time to gain followers, plus creating a new business page would require me to change the name of my business on Facebook and it would no longer match my other social media handles. What needs to happen is Facebook needs to allow more than one review before permanently declining a shop!
no there's actually a way to delete the commerce account and be able to apply again and again and again...
Aloha I am facing the same issue and I am very frustrated with this "not trustworthy" issue. You said you started a campaign to boost the page and finally it was approved.
How long did it take for you to get an approval and how much did you spend to promote your page? I have been promoting my page and products to increase the traffic and all the numbers have been increasing. But I just wonder what is specific minimum number of traffic or followers Facebook wants us to have. Please share your experience if you don't mind.
Thank you so so much for this insightful info! I am in the same soup as am sure some more of us here.
@sapphire86 How does one manually upload over a 100 products that one is trying to sell?! That is a jagernaut task. Any other ideas /advices?
Thanks so very much for your help and advice, Sapphire. It is appreciated and well taken.
Wishing you all the very best for your brand and always!
I had the same issue with lashes. 5 came up as animal and ik corrected them to the right category and it was approved. after, I tried to get approval for my store and was still denied. this is a stressful issue that Shopify needs to fix as well as FB as most customers come from both social media. @ sapphire86 may I ask how did you get to the pixel to delete it as well as the Shopify data?
My shop was approved this morning after 6 months of headaches. I attempted to approve it before our site went live (my mistake) so they denied me because I had not verified the domain, and I hit request approval again right away. I didn't realize you only had two approval requests. For the past 6 months when I logged into Facebook Business Suite it said "Were reviewing the status of your shop". FOR 6 MONTHS. Over the past month I began to hammer the "support team" daily until I got an answer. I used this link: https://www.facebook.com/business/help/support/get-help and I explained to them that my shop violated no policies and that I have spoken with multiple "support folks" and nothing was being done to help me. I demanded to speak to a supervisor who could better assist me. They kept saying a supervisor would get in contact with me within 48 hours, which they never did. So with my morning coffee I would send another kind support ticket. Well here we are and my shop somehow got approved, on a Sunday morning. Wish I had a better answer on how this worked but I don't. I feel like they got tired of seeing my tickets and just approved it. Hope this helps some of you as I know how frustrating it is.
Okay awesome i meet with a marketing manager monday. hopefully they can help . I had half my items reversed but still some of the same exact items still rejected lol . I went ahead and deactivated the items that where rejected maybe that will help. Thank you for your help
I deleted the items they said that will help. I know what the issue is now its a brand new page. I have another business page I had for years that is good to use I believe. I'm not using it . I'm thinking of just taking it and changing the name and use that page instead. Hopefully I can remove that other page on shopify side and just start over. I messed up and already asked for another review. Is that only one review rule set in stone? im not stressing pinterest approved me for a shop and is running fine. Also gave $100 in free ad credits lol. Thanks for your help
I am going through the same ordeal for a week now trying to figure out what is wrong with my commerce account and why my shop can't be published. I already went through every button of my page, commerce manager, Facebook suites etc and I can't find any issues. I was able to email support and they have a bunch of steps for me to take and one is the creator studio for monetization. It was yellowed which mean had some issues but they wanted my page to have at least 10,000 followers and post a lot on the page and engage in comments. It really does not make sense when they said we need more followers or likes or engagement posts on our page. We are just starters and how can we do that without the published shop? If they approve the shop and people see our products they like they will eventually follow and like the page and that is how we grow on following. So frustrated already this is the most complicated set up I encountered. We just simply want to sync our Shopify products to Facebook shop and it looks like we are going through a dungeon maze.
I know exactly what you mean. And I’m still having problems. They make it so difficult it shouldn’t be this hard. Good luck. Can you tell me who you emailed? Thanks
Here is the link..
You can either chat or email with your issues. I was able to chat today (daytime only) but was not resolve and he just outlined in order what I need to do. Basically the same stuff I got from the email and its on the monetization side. I don't know how should I do that. I probably will just abandon this shopify integration, create a brand new facebook account and just upload manually my products.
I wish shopify would lobby to facebook that those who already have a premium account on shopify need not go through a review process for the "trustworthiness" part.
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