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Facebook - commerce account Not aproved Error with Facebook

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Irreversivel
New Member
2 0 7

Hello, I've been struggling lately trying to link the store to my Facebook page.  

I followed all the procedure in shopify via the "sales channel +". the facebook shop and instagram shopping both show as ACTIVE.

But when i open the "customize Shop" and go to the commerce manager page the store show up as Unpublished. And I get a message from Facebook saying:

"shop updates can't be published because your commerce account didn't pass our standard review", no explanations or any other option to know what is wrong or not in compliance with their policy. Some of my products ( simple tshirt) also just got the " Not approved " stamp don't now why? 

What can one do to get the shop working with Facebook and get then to approve/ allow publishing of the store? 

Any help or advise is welcome as i exhausted all the options i could think of. Thanks! 

Facebook and insta both active on shopifyFacebook and insta both active on shopifyunpublished error in facebookunpublished error in facebookError/ no option to publish within the mannager commerce accountError/ no option to publish within the mannager commerce account

Replies 292 (292)
PolkadotPolish
Tourist
7 0 3

I'd like to add some additional information to this thread. I have this same problem, and the accepted solution didn't work. After going back and forth with Facebook and Shopify over this issue, it seems part of the issue is with the quality of the product catalog. If you have products with errors, this could cause your Commerce Account to not get approved. These errors MUST be resolved. However, the integration between Facebook and Shopify is broken, and each side admits it. Shopify isn't sending all of the fields Facebook wants, and it's inconsistent in sending the fields that it does. You can fix some of the problems with these fields at the link below, but it's not perfect. I recommend reading the comments on the article to get a full picture of what this can do.
The other problem is Facebook doesn't consistently process the fields in the same way. It depends in part on how the data is coming over. In my case, the partner integration is having issues and not sending all of the products and fields over. Then there is another feed that updates the products. Then there is a supplementary feed (see article below) that fills in the gaps, and that's reporting it's own errors because it's sending fields that Facebook doesn't want in a supplementary feed.

The whole thing is broken end to end.

But don't be discouraged!! When I spoke to Shopify support the rep shared that they are aware of the issue and have been working with the development team to get it resolved, so there is hope. And Facebook has a number of articles to help people work around the Shopify limitations, but the below article is probably the best, most concise tutorial I've found so far.

https://business.czarto.com/2019/12/11/update-your-shopify-facebook-product-feed-with-missing-attrib...

Turtl3sh3ll
New Member
1 0 0
WM11
Excursionist
18 1 1

And what about the inconsistent HTML used by Shopify  and rtf. used by Facebook!

WM11
Excursionist
18 1 1

Tell you a solution? use your mom, son, daughter, friend Ad account 🙂

Looks funny, but it worked.

legyjp11
Tourist
9 0 0

Hi there, I have had this problem for over a year now. Did you manage to sort it out? Thanks John

woodenbelieveit
Excursionist
17 0 11
No I still haven't got it sorted. They are an absolute nightmare to deal with. I even messaged Instagram about it and they sent an email saying that I can start adding products, followed 2 minutes later by an email saying I can't.
legyjp11
Tourist
9 0 0

After 15 months of contacting concierge and being rejected, told to wait etc I followed this link and talked to someone, got a review and got the shop up (plus and Insta shop as well) in a few hours. Amazing thanks so much.

 

John

legyjp11
Tourist
9 0 0
After 18 months I have fixed this! I can't believe it. The solution is at
the end of this thread but basically I explained my problem to these guys
at facebook.
https://www.facebook.com/commerce_manager/onboarding/support/?ref=cm_onsite_onboarding_channel_selec...
And they sorted it out! I can't believe it after so many chats with FB.

Good luck.

John
sajjadahmad300
New Member
1 0 0

get my service 

facebook.com/sajjad.ahamd0

websensepro
Shopify Partner
59 2 2
DonWoodro
New Member
1 0 1

@websensepro wrote:

I was able to fix it too here is my video on how I did it https://www.youtube.com/watch?v=unM00IWazv8

 


Nope no go.. because that link of more details does NOT exist. I am USA -  I'm beyond frustrated with S and FB on this. 

 

sugarlemonca
New Member
1 0 0

Same, I am so tired of this. I spent HOURS and HOURS to try to make it work but it won't.

legyjp11
Tourist
9 0 0

I did manage to resolve this after what seemed like 2 years. If you search my posts there is a concierge service that someone else posted up. It worked for me. Assuming you don't actually have any issues, they can get you out of the stuck automation that seems to be causing it. Good luck, I feel your pain. John