Facebook - commerce account Not aproved Error with Facebook

Solved
Irreversivel
New Member
2 0 7

Hello, I've been struggling lately trying to link the store to my Facebook page.  

I followed all the procedure in shopify via the "sales channel +". the facebook shop and instagram shopping both show as ACTIVE.

But when i open the "customize Shop" and go to the commerce manager page the store show up as Unpublished. And I get a message from Facebook saying:

"shop updates can't be published because your commerce account didn't pass our standard review", no explanations or any other option to know what is wrong or not in compliance with their policy. Some of my products ( simple tshirt) also just got the " Not approved " stamp don't now why? 

What can one do to get the shop working with Facebook and get then to approve/ allow publishing of the store? 

Any help or advise is welcome as i exhausted all the options i could think of. Thanks! 

Facebook and insta both active on shopifyFacebook and insta both active on shopifyunpublished error in facebookunpublished error in facebookError/ no option to publish within the mannager commerce accountError/ no option to publish within the mannager commerce account

Accepted Solution (1)

Accepted Solutions
JD44
Tourist
3 1 9

This is an accepted solution.

Update my end - Commerce Account now approved. 

So I didn't have to do much other than contact them and explain that I had thoroughly reviewed the commerce terms and was confident my account didn't breach any and that many other users seem to have the same issue. I also attached screenshots of the various screens showing the account not approved.
 
Here is the link the support team gave me to use to specifically contact the commerce team: https://www.facebook.com/commerce_manager/onboarding/support/?ref=cm_onsite_onboarding_channel_selec...
 
When you click through to the link it'll ask you to select the page you need support with. Under Topic I selected 'Account Setup' and then 'Getting approval for Instagram Shopping'. I think you can select other categories and get the same outcome though so have a look through them.
Screenshot 2021-03-14 at 20.09.18.png
 
My advice would be to message facebook directly using the above link if you haven't already. Be detailed, and demonstrate confidence that you meeting the commerce account criteria.

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Replies 290 (290)
LoganS
Tourist
3 0 7

I am having the same issue. I have over 900 items approved but just under 50 of them have an error. Is there any way to turn of these products on Facebook so that is doesn't pick these up? Obviously I still want them on the website but they don't have to be on Facebook if that is an issue for me not publishing my store. 

DJTAYLOR
New Member
1 0 3

Agreed. I hope shopify will respond to help us with the issue. Ive been trying to resolve this for weeks with no luck. 

IndigoArtisans
Tourist
5 0 2

Did you get this sorted? I've got a similar problem and no idea hwo to get it reviewed, FB are not responding to my messages!

binyanbooks
New Member
1 0 3

Same issue here!!! And the funny thing is Instagram account was approved and Facebook was denied!

Irreversivel
New Member
2 0 7

The issue is still on Going I add to take the app down from Shopify as the Instagram stoped working as well, installed the new Facebook app, and the same thing happen, instagram working just fine but still not approved from Facebook for whatever reason, my request directly with Facebook for a new review is still marked as open waiting for response,

Anna47
Tourist
5 0 21

hey guys,

I am having the exact same issue, although no issues with my products, its just says my commerce account didn't pass the standard review and now I can't publish my shop. Instagram is linked and approved, I just need to be able to publish my shop. I have messaged facebook several times with no reply, and I am now running out of options! Hopefully there is a response soon!

Hathai
New Member
1 0 2

OMG, I have to the same problem I thought i was only me. 

Is there anyone got fixed? Please share your method. 

 

Thanks,

-HT

joyce11
Excursionist
35 0 7

I have the same problem! I got rejected for both Facebook and Instagram. It's weird because all my products are approved but i cant publish my shop! 

SKumar10
Tourist
4 0 3

I'm having the same issue - any fixes?

Benjalex
New Member
2 0 11

Any luck ? I've been trying for 3 weeks to resolve this.

I am going insane.

Such a bad service from Shopify and Facebook.

No explanation at all.

JeremySkeggs
Tourist
15 0 3

I'm in the same situation, when i switched to the new set up in a new store, its locked my out , Facebook have review but said it dosn't meet the required standards. Thye need a Video the same as the Google one to go through all the steps required for the new store set up

RidolfoDesigns
Tourist
4 0 8

I also have same issue: instagram & facebook linked. 

"Account Reviewed
Close
 
After a requested review of this commerce account, we confirmed that it doesn't comply with our , so your shop isn't visible to potential customers."
 
No understanding of why this all of a sudden happened. Rather frustrating how complicated all this is.
LoganS
Tourist
3 0 7

FIXED! I emailed Shopify and asked them about it, it is a Facebook issue and not them. They gave me the contact details, but before they did I contacted Facebook support and they told me to hit the re-review button so that they can take a look at your store. Apparently there is something that is being picked up that shouldn’t be picked up whether it be just a word. 

My store is now published and working and only rejects products that don’t meet the standard which is ok because it has published nearly 1000 of my products!

 

Good luck everyone just keep hassling Facebook 🙂 

RidolfoDesigns
Tourist
4 0 8

I hit review and still nothing. same issue. other functions processed and updated but still unable to run shops

linda1507
Tourist
3 0 4
Yes I’m the same – Facebook could at least give a clue to what is wrong !
SKumar10
Tourist
4 0 3
Could you send us the contact details? Because after I clicked review, it’s
still the same issue. They reviewed the store again and it’s still the same
issue.
RidolfoDesigns
Tourist
4 0 8

Did anyone get this fixed? 

Theres a review page that lists : Changed, reviewed, unchanged and offer a category of "pollicy issue".

In this page for me, alllllllllll are blank.. I'm about to be done with shopify and try etsy unless theres a solution to this...


Benjalex
New Member
2 0 11
Hello,

My Instagram Shopping account has been set up now, since last Thursday.
It seems to work.

The situation on my Facebook is still the same.
The products exist in the catalogue and I can tag them on my posts.
The problem is that my Facebook Shop still can't be published due to some
issues that are supposed to be listed in the quality module, but are not.

Therefore I am not able to ask for a second review of the shop.

What can be done there ?
Thanks

Benjamin

JeremySkeggs
Tourist
15 0 3

Update--The issue for me maybe that I'm setting up a USA website but I'm not in the USA, to use the new feature you need to be registered in the country you are selling.   *** This is a speculation on my part from trying to use a another app to sort it out instead and that is what it says***