Facebook - commerce account Not aproved Error with Facebook

New Member
2 0 6

Hello, I've been struggling lately trying to link the store to my Facebook page.  

I followed all the procedure in shopify via the "sales channel +". the facebook shop and instagram shopping both show as ACTIVE.

But when i open the "customize Shop" and go to the commerce manager page the store show up as Unpublished. And I get a message from Facebook saying:

"shop updates can't be published because your commerce account didn't pass our standard review", no explanations or any other option to know what is wrong or not in compliance with their policy. Some of my products ( simple tshirt) also just got the " Not approved " stamp don't now why? 

What can one do to get the shop working with Facebook and get then to approve/ allow publishing of the store? 

Any help or advise is welcome as i exhausted all the options i could think of. Thanks! 

Facebook and insta both active on shopifyFacebook and insta both active on shopifyunpublished error in facebookunpublished error in facebookError/ no option to publish within the mannager commerce accountError/ no option to publish within the mannager commerce account

Accepted Solution (1)

Accepted Solutions
3 1 7

This is an accepted solution.

Update my end - Commerce Account now approved. 

So I didn't have to do much other than contact them and explain that I had thoroughly reviewed the commerce terms and was confident my account didn't breach any and that many other users seem to have the same issue. I also attached screenshots of the various screens showing the account not approved.
Here is the link the support team gave me to use to specifically contact the commerce team: https://www.facebook.com/commerce_manager/onboarding/support/?ref=cm_onsite_onboarding_channel_selec...
When you click through to the link it'll ask you to select the page you need support with. Under Topic I selected 'Account Setup' and then 'Getting approval for Instagram Shopping'. I think you can select other categories and get the same outcome though so have a look through them.
Screenshot 2021-03-14 at 20.09.18.png
My advice would be to message facebook directly using the above link if you haven't already. Be detailed, and demonstrate confidence that you meeting the commerce account criteria.

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Replies 281 (281)
3 0 7

I am having the same issue. I have over 900 items approved but just under 50 of them have an error. Is there any way to turn of these products on Facebook so that is doesn't pick these up? Obviously I still want them on the website but they don't have to be on Facebook if that is an issue for me not publishing my store. 

New Member
1 0 3

Agreed. I hope shopify will respond to help us with the issue. Ive been trying to resolve this for weeks with no luck. 

5 0 2

Did you get this sorted? I've got a similar problem and no idea hwo to get it reviewed, FB are not responding to my messages!

New Member
1 0 3

Same issue here!!! And the funny thing is Instagram account was approved and Facebook was denied!

New Member
2 0 6

The issue is still on Going I add to take the app down from Shopify as the Instagram stoped working as well, installed the new Facebook app, and the same thing happen, instagram working just fine but still not approved from Facebook for whatever reason, my request directly with Facebook for a new review is still marked as open waiting for response,

5 0 20

hey guys,

I am having the exact same issue, although no issues with my products, its just says my commerce account didn't pass the standard review and now I can't publish my shop. Instagram is linked and approved, I just need to be able to publish my shop. I have messaged facebook several times with no reply, and I am now running out of options! Hopefully there is a response soon!

New Member
1 0 2

OMG, I have to the same problem I thought i was only me. 

Is there anyone got fixed? Please share your method. 




35 0 7

I have the same problem! I got rejected for both Facebook and Instagram. It's weird because all my products are approved but i cant publish my shop! 

4 0 3

I'm having the same issue - any fixes?