Facebook/Instagram Store Ineligible

3 0 1

When I first set up my store on Shopify, I connected my Facebook and Instagram Pages. They were working perfectly fine, everything was syncing how it should be, and there was no issues.

However, it has recently come to my attention that this is no longer happening. Nothing new in our Shopify is being updated onto our Meta Business Suite Stores. I have realised that it is because they have been disconnected from each other. I have gone into the back end of Shopify to reconnect them, but I get an error code, with an ineligible message (The shop linked to these assets is violating integrity policies and is not eligible to engage in this commerce operation.). I can not find anywhere on the Meta Suite what the problem is, I don't sell anything offensive (streetwear clothing) so just unsure where to look now.

I have searched for many days through this forum, asked on many Facebook pages, however I can not find an answer. I am starting to feel very upset and defeated. 
Can someone please help before I rip my hair out?
Thank you x

Replies 2 (2)
3 0 1

Yes, I have found that to be a solution, however I do not know how to do this.

The instructions I have don't match what I can see on my Commerce Manager

Shopify Partner
2405 223 538

Hello @libertyswco,


It's flareAI - your Fully Automated Free Sales Machine here. Helping Shopify merchants in generating $5+ million in sales from Google Search.

If helpful, please consider Like and Accept solution.

Can you double check the Facebook Pixel is correctly set up? If it is set up correctly you would be able to see your store events on Facebook. Use Facebook Pixel Helper Extension to check whether it is working or not. 

Also, see the Facebook policies and make sure you are not violating any rules. 

53% of eCommerce traffic is Search, far greater than Paid Ads & Social Media combined. As a partner, flareAI will submit your products to the free sales channels on a daily basis. Once your product is found on the channel, you don't need to do a thing. Customers will keep finding your product day after day. flareAI will help to scale your site sustainably at NO Agency fees, NO Pay-per-click, NO paid marketplaces.

If you found the answer helpful consider supporting the Shopify Community by giving it a Like + Accept the solution.

Hope this was helpful! Cheers!


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