Facebook pixel not tracking checkout, I need help to do it manually

Facebook pixel not tracking checkout, I need help to do it manually

robertafly23
Visitor
2 0 0

Hello, I'm having issues with the pixel not tracking the checkout process. I added the pixel to the page through the theme code. It works perfectly on all pages, but it becomes disabled when it reaches the checkout. I would appreciate assistance in adding the pixel to the checkout process.

 

Apparently, Shopify doesn't provide the checkout code for us to manually install the pixel.

 

I'm looking for an alternative solution that doesn't harm my website in the long term, considering the frequent issues with blocked Business Manager accounts.

Replies 3 (3)

Sushant
Shopify Partner
91 2 16

Hi @robertafly23 ,

You should use Facebook and Instagram Sales channel in Shopify to setup your pixels and feed properly. It works on all pages including checkout with all the relevant pixel details. 

https://apps.shopify.com/facebook

You should remove the facebook pixel from your theme code once you have set this up.

 

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robertafly23
Visitor
2 0 0

I appreciate your response. However, Facebook easily blocks Business Managers (BMs), and in the future, if I try to work with another BM, Facebook will know which website it's associated with and will automatically block my new BM. As a result, my website will suffer because I won't be able to drive traffic to it again.

meisam
Visitor
1 0 0

Did find any solution?