Facebook sales channel showing price not sale price

[WhiteWolfco]

Hey guys,

Does anyone know of a way to get the Facebook sales channel to advertise the sales price rather that the standard price. I was doing some advertising and pretty sure that it was advertising it at the normal price.

[Nick]

Hi @WhiteWolfco,

Nick here from Shopify. 

When you make a change to a product in your store admin it should change after a few minutes and automatically update to reflect through your Facebook sales channel. Shopify has a help document with more details on this which you can see here as well as the part which most reflects what you're asking below:

Would you be able to take a screenshot and show me the difference in prices and share your store URL also please so I can take a closer look? 

Hope this helps!

All the best, Nick

[WhiteWolfco]

Hi @Nick ,

Thank you for your reply. The issue isnt when the price is changed. The issue is that actual price that it advertises at. I have the normal price and then the sale price set in shopify. However it comes through as the original price not the sale price. The below pictures are from shopify and then from how it shows in Facebook Catalog. It shows the compare at price not the actual price. 

[Nick]

Thanks for getting back to me this information @WhiteWolfco.

I looked further into this for you with our higher level support team to see why this might be happening. Can I ask if there are any variants on the product? The reason I ask is that it will show the cheapest variant first, so maybe not all of the variants have a compare at price. Would you also be able to share a URL for your store and the product page in question, as well as a link to your business Facebook page so we can take a closer look at this for you? 

[WhiteWolfco]

Yeah there are variants for the product. There are 2 and they are both the
some price. So that is not really an issue.
Yeah sure the URL for the store is:
wwolfco.com
product url is:
https://whitewolfco.myshopify.com/collections/popular-products/products/ozmo-active-smart-waterbottl...

The facebook page is:
https://www.facebook.com/Whitewolfco

[Nick]

Thanks for getting back to me with this information @WhiteWolfco.

I was talking further with our higher level support team and they said it might be worth taking a closer look at this for you. Would it be ok to email you directly about this? If so, can you confirm if the email you signed up to the community with is the best email to catch you on, if not, can you let me know what is, please? 

[WhiteWolfco]

Yeah the one that I signed up with is best thank you

[Nick]

Perfect, thanks. I have reached out to you on that email. 

Should you for any reason not see it, please let me know. 

[Inno-Deals]

Hey Guys,

I'm updating this thread because I am facing the same issue mentioned here.

I'm using Debut Theme, and Facebook sales channel from the Shopify interface.

Issue is the following:

Facebook shop displays sales price perfecctly fine.

Facebook catalog displays orginal prices for some reason.

Any idea where that might come from?

[Nick]

Hi @Inno-Deals,

Similar to above would you be able to share a URL for your store and the product page in question, as well as a link to your business Facebook page so we can take a closer look at this for you? It's difficult to troubleshoot or see why this might be happening without seeing it directly. 

Also just to make sure you aren't using any variants on the product because Facebook will show the cheapest variant first, so maybe not all of the variants have a compare at price. 

Looking forward to hearing from you. 

[Inno-Deals]

Hi Nick,

Thanks for answering here.

The URL of my store is: https://inno-deals.myshopify.com

My facebook business page is: https://www.facebook.com/InnoForYou

The issue I am facing is that in the catalog I imported from Shopify via the Facebook pixel, prices are the "compare at price". However, in the Facebook shop, everything's being displayed properly.

Screenshot from Facebook shop:

Screenshot from the Facebook catalog:

Please do not hesitate to let me know in case there is any question related to this.

Thanks 

[adandishop]

Hello

I'm having the same issue:

- sale prices have been updated in Shopify

- sale prices are accurately displaying in Facebook/Instagram shop

- however sale prices are not displaying in Facebook catalog - they are displaying the normal price.

I am trying to run an advert on Facebook for our sale, but the products are displaying the normal price.

Please help.

[Nick]

Hi @Inno-Deals,

Apologies I missed your reply to this. Can I ask if you are still experiencing this issue? If not great, if so. Could you try clearing your browser cache and re-syncing the products as well. Often re-syncing the products is all it needs, but if it isn't that, we might need to take a closer look. 

@adandishop, would you be able to do the same and share the link to your store and business Facebook page, please? If you could also try the same solution above and see if they make any difference. If not, I can see if I can replicate it on my end with your links and take a closer look. 

[adandishop]

Hi @Nick 

I raised this issue with a Shopify member on live chat and they re-synced the products themselves (as I can't find a way to do this myself). They said to wait 72 hours for the changes to take place. It's now been a week and the prices in my Facebook catalog have still not updated to the new sale prices I have in Shopify.

It's worth noting that I changed one of the product images on Shopify and this has updated on my Facebook catalog. But it's the prices that aren't updating.

Store: https://adandishop.co.uk

FB business page: https://www.facebook.com/adandishop/

In the Shop section on my Facebook business page, the prices are updating correctly. It's just the catalog in Facebook Business manager that's showing the incorrect prices.

Thanks

[Nick]

Thanks for sending that over @adandishop.

If you are already talking to someone from one of our primary support channels then I would continue the conversation with them and they will ask someone from our higher-level support team to take a look at it for you. This was going to be my next step anyway, so you have saved some time already here. I am aware there has been an issue with this that the team knows about and is looking into rectifying permanently. But for the meantime, your best bet is to continue your ticket which has already been created. 

[agarwala]

I am facing the same issue. I installed the facebook marketing apps. The catalog is synced to facebook but in the catalog i see the full price as opposed to sales price. The shop section on facebook page correctly displays the sales price. Any help would be appreciated. Thanks

[Dressedbyjaz]

Hey guys, facing the same problem. I have retargeting ads running and they are showing the compare at price not the selling price.
- variants all with the same prices, all showing the compare at price which I significant larger.

Is it just a matter of time?

Thanks,
Jaz

[Nick]

Hi @agarwala, @furnishings, @adandishop @patrickrlynch49 @PerrySkope , @Dressedbyjaz ,

I have mentioned this to our higher level support team and they are looking into it. In the meantime, can I ask if you have all tried re-syncing the product feed? If you have and you are still experiencing the issue, there is an alternative you could look into applying.  While our Facebook sales channel streamlines the product catalogue creation process, you can create your own one to set up a Facebook shop. The Facebook sales channel and Facebook Marketing are two separate entities. When you connect a store to Shopify's Facebook sales channel, Shopify generates a product catalog for you. This product catalog is owned by Shopify as it was created through Shopify's Facebook sales channel. 

If you need access to the Facebook product catalog, for example to setup dynamic product ads (DPAs), you need access to a catalog. As we are not able to give you access to the catalog created by Shopify's Facebook channel, there are a few ways you can match products to a catalog for DPAs:

• use Shopify's supported Facebook Marketing app, which will create a catalog that you own (the Facebook sales channel's catalog is owned by Shopify), which you can then make dynamic ads - this is outlined here

• use a third party application to manually create a new catalog to match to the Facebook pixel. This would be unsupported by Shopify, as the catalog would be created outside of Shopify.

As mentioned above, a product feed can be obtained through a third-party application, such as Flexify: Facebook Product Feed. While third-party apps are outside the scope of our support, we'll do our best to point you in the right direction:

1. Navigate to Assets > Catalogs within your Facebook Business Manager account.
2. Click ‘Create Catalog’.
3. Select a category (such as ‘E-commerce’).
4. Select ‘Upload Product Info’ and ensure you own the catalog.
5. View the newly created catalog and click Product Data Sources > Add Data Source > Add New Product.
6.  Select ‘Use Data Feeds'.
7. From here, open Flexify and copy your feed URL.
8. Navigate back to Facebook data feeds section, select ‘Set a Schedule’, and paste the feed URL.
9. You can then connect your Facebook pixel to this catalog by going to Event Data Sources > Connect to Tracking
10. Select your Pixel ID (ensuring it matches the one that’s been added to Online store > Preferences in Shopify), and click Done

[lukast]

hi, I face the same issue as others discribed a few months ago. Is there some sort of solution? For dynamic Facebook product ads it does show the compare at price instead of the sale price.... How could I change this? Lukas

[benbarren]

Hi Nick/Shopify/Fellow customers; Using an example product we sell and have discounted ‘Tate clock 40cm' in Shopify feed (https://milkandsugar.com.au/products/tate-40cm-clock-white where you can see discounting) vs Facebook feed shows the following (also shown in below screenshots); 

Problem: Need to be able to display strike-through prices on Facebook carousel dynamic ads (which are driven by the shopify feed which updates daily via facebook catalog manager where shopify feed is connected) Summary of example pricing for this discounted tate clock;

1. Shopify has "Compare at Price" $74.95 and "Price" $37.50
2. Facebook Catalog has no entry for "Sale price" and $37.50 for "Price"
3. What Facebook catalog should have is $74.95 for "Compare at price" and $37.50 for "Sale price"
4. So both Facebook fields are wrong.
5. And both Shopify fields are correct.
6. Conclusion: The fields in the Facebook 'Product Data Sources" are not matching those exported from Shopify ? 

Solution needed: Is there something simple I’m missing here to get my pricing fields to match between Shopify and Facebook?

What it says in creative tools when making ad is: "There is no discount price for Tate 40cm Clock White so it won't show in your ad."  

Any tips appreciated; If there is further information I can provide or solutions i can follow up it would be most appreciated.

Best Ben

[Nick]

Hi @benbarren,

Can I ask if you're using the Flexify app by any chance? The reason I ask is that if you are not using Flexify for Instagram or Facebook, I would suggest the following steps as they will force Facebook to generate a new product catalog. Navigate to your Business Integrations page on Facebook and remove ‘Shopify’ from the integrations list.

Log out of your Facebook account and clear your browser's cache. Then, remove the Facebook sales channel from your store's admin in the settings > Sales channel page.

Once you have removed the Facebook sales channel from the store, then log on to your admin using the Shopify mobile app for Android or Apple devices. While logged on to the store via the mobile app, add the Facebook sales channel back on to your store and then reconnect the Facebook account you would like to use for the sales channel. If you try this method, can you let me know if it works for you? 

[romchy]

Hi, lukast  Dressedbyjaz  adandishop agarwala  Furnishings  patrickrlynch49  PerrySkope If the question is still relevant for you.

My name is Romchy, I am with the support of Shopify Product-Feed ‑ Facebook Google.  This is an application that helps you synchronize the product catalog with Facebook Shopping, Google Merchant Center aka Google Shopping, Instagram Shopping, Yottos AdLoad, Pinterest.

I will now help you figure out why you have this problem: "Facebook sales channel showing price not sale price".
Why is it happening and how to solve it?

In your case, the problem is that the goods and price from your Shopify store are not updated immediately in advertising networks. This is also called asynchronous update. When you changed the price of a product in the Shopify store and it was immediately updated and appeared in an advertisement on Facebook Shopping, Instagram Shopping.

The Shopify Product-Feed - Facebook app Google has a package that has this feature. Moreover, in the same PREMIUM PLAN package you use the application for 60 days with all the functions for free)!

I would also like to recommend breaking down your catalogs into themes so that you create thematic them when creating advertising campaigns. Just this opportunity is in the same application.

If you have additional questions, write to me, I will be happy to help you)!

Good luck with your advertising campaigns)!

__________________________________________________________________________

★ Did my post help? If yes, then please like and accept solution. ★

romchy | Application consultant
Feed Product

→ Ask to launch an effective advertising campaign @ Write to WhatsApp 
→ Get Free Guides for Store Sync @ Shopify Feed Product Help Center

→ or Video Help Center Shopify Feed Product
→ Want to get new features? Add Feed product app to your store @ Add app Feed product

[CentralSound]

Does anyone have a tested solid solution for this problem?  I'm having the same issue and I'm hesitant about using any third-party apps since I have a good campaign going with google merchant center and don't want to throw a wrench in it.  Just need to get the Facebook price thing worked out to get some accurate advertising and prices shown on some facebook ad campaigns. 

[romchy]

Hi,
My name is Romchy, I am with the support of Shopify Product-Feed.

Here are all the instructions on how to solve your problem:

https://feed-product.com/help_center.html

https://www.youtube.com/channel/UCWU-cQYQog1rDbEVcMbhmPw/

Successful to you advertising campaigns)!

__________________________________________________________________________

★ Did my post help? If yes, then please like and accept solution. ★

romchy | Application consultant
Feed Product

→ Ask to launch an effective advertising campaign @ Write to WhatsApp 
→ Get Free Guides for Store Sync @ Shopify Feed Product Help Center

→ or Video Help Center Shopify Feed Product
→ Want to get new features? Add Feed product app to your store @ Add app Feed product

[CentralSound]

Once again, looking for a solution without having to use a 3rd party feed app.  Shopify,  help us out here.

[romchy]

CentralSound,

In the link below, applications are developed by different companies for synchronization, but they are all official Shopify partners.

 https://apps.shopify.com/search?q=feed+product

Look, maybe you will find what you are looking for and what will solve your problem.

Good luck to you!

__________________________________________________________________________

★ Did my post help? If yes, then please like and accept solution. ★

romchy | Application consultant
Feed Product

→ Ask to launch an effective advertising campaign @ Write to WhatsApp 
→ Get Free Guides for Store Sync @ Shopify Feed Product Help Center

→ or Video Help Center Shopify Feed Product
→ Want to get new features? Add Feed product app to your store @ Add app Feed product

[Almozza]

I have the same problem with my catalog.

[jckacova]

Hi there,

I have the same issue...the price on facebook are different from my shopify store. Could you please help me. Thanks

[romchy]

Hi Almozza, Jckacova.

Use a working Shopify Product-Feed - Facebook Google.
You will succeed in it.

Successful work to you)!

Install the work app Shopify Product-Feed ‑ Facebook Google.

Use the help center:
https://feed-product.com/help_center.html
https://www.youtube.com/channel/UCWU-cQYQog1rDbEVcMbhmPw/

__________________________________________________________________________

★ Did my post help? If yes, then please like and accept solution. ★

romchy | Application consultant
Feed Product

→ Ask to launch an effective advertising campaign @ Write to WhatsApp 
→ Get Free Guides for Store Sync @ Shopify Feed Product Help Center

→ or Video Help Center Shopify Feed Product
→ Want to get new features? Add Feed product app to your store @ Add app Feed product

[Maureen05]

I FOUND THE SOLUTION

I have been having the same issue, and took me a few hours to figure it out.

This is what you need to do:

1. Catalog>Data Sources>Settings>Data Feed Rules

What you want to do is set up a Regux rule. You select price from the drop down menu and replace the existing value( the compare price) with the new value ( selling price)

See screenshot below.

It'll take a little while to update, but then it should be fine.

[Furnishings]

Hello same issue here. Have tried a couple things but no luck!

[adandishop]

Hi

Spotify and Facebook advised it would take some time to adjust pricing, potentially 3 days if it doesn’t work after that I would contact shopify directly and as they helped to relaunch the product catalogue.

Thanks

ad&i

[farfbangers]

i am having the same issue. prices do not correspond through to facebook. please help

[romchy]

Hello farfbangers.

If you have like this:
In your store, the price is one, you have uploaded the goods to the Facebook and the price is the same in it.
After a while, you changed the price in the store, but the price did not change in the facebook.
This is because the store feed is not syncing at the time of changes. In order for the products to be updated immediately, you need:

1. If you are using the app: Shopify Product-Feed - Facebook Google - you need to upgrade your plan to premium.

2. If you are using another app, download the Shopify Product-Feed ‑ Facebook Google working app. And choose the plan that suits you. All functions in the application are now free for 60 days. With it, you can understand which functions you need, and which you do not use in your marketing, or you will need them only in the future.

Use the help center:
https://feed-product.com/help_center.html
https://www.youtube.com/channel/UCWU-cQYQog1rDbEVcMbhmPw/

If you have any questions write me, I will help you.

__________________________________________________________________________

★ Did my post help? If yes, then please like and accept solution. ★

romchy | Application consultant
Feed Product

→ Ask to launch an effective advertising campaign @ Write to WhatsApp 
→ Get Free Guides for Store Sync @ Shopify Feed Product Help Center

→ or Video Help Center Shopify Feed Product
→ Want to get new features? Add Feed product app to your store @ Add app Feed product

[Kewlth]

Hi everybody, I found an easy way to fix this issue with Facebook and Shopify. Simply go into your Facebook Data Source settings and add this rule :

Column: price

sale_price → price

Docs:

https://www.facebook.com/business/help/1206652516201625?id=725943027795860

https://developers.facebook.com/docs/marketing-api/catalog/reference/#da-commerce

Hope this help 

[PetiteLab]

Does this fix take time to reflect after the rule is applied?

I just made changes to the settings by adding this new rule 'sale_price -> price' for column Price, but the prices have not been reflected yet.

[LilliputBooks]

Hi - has anybody has any success with this method? I'm having the same problem, whereby I have a price and a sale price in Shopify, but I'm unable to push the sale price to Facebook. I can't find the settings option to create a rule to pull the sale price through instead of the price.

[romchy]

Hi, LilliputBooks.
Good news, today the Shopify Product-Feed ‑ Facebook Google app has received a great update. You don't need to know programming and you don't need to be a marketer! Now your integration problem is solved in three easy steps. And your advertising campaigns in Facebook Business Manager are "READY" with settings for effective work for your store! Activate it in your store, called: Automatic Setup Of Advertising Campaigns!

Successful customer acquisition)!

__________________________________________________________________________

★ Did my post help? If yes, then please like and accept solution. ★

romchy | Application consultant
Feed Product

→ Ask to launch an effective advertising campaign @ Write to WhatsApp 
→ Get Free Guides for Store Sync @ Shopify Feed Product Help Center

→ or Video Help Center Shopify Feed Product
→ Want to get new features? Add Feed product app to your store @ Add app Feed product

[DavidF1]

Thanks @Kewlth !! This actually worked for me.

Here's a video might help some of you: https://www.loom.com/share/5b2a908d0c534937ae1fca789ad0b772

[MugiBugi]

Hello, I did what @Kewlth said but it does not work for me...

Since the new Facebook App, my facebook and instagram feed show every product at 1€ because it takes the wrong shopify field. It also show the HTML <br> in every titles. I really need help with this.

[romchy]

Hi MugiBugi 

My name is Romchy, I am with the support of Shopify Product-Feed.

You can go the other way and solve your issue using the Shopify Product-Feed app. Once you sync your store with the Binness Facebook manager, everything works automatically.

Here is the link to the app: https://apps.shopify.com/feed-product-facebook-google

See how easy it is to sync here: https://www.youtube.com/watch?v=A9-Rt6yXad8&t=18s

In addition, get ready-made settings for advertising campaigns in your business as a Facebook manager forever.

[Kintan]

Hi,

Any solution to this issue? Pls kindly advise. I've tried to resync and it's not working

[Techtist_sol]

Hey Everyone,

Im facing the same issue! Can this be fixed or no?

[Nick]

Hi @Techtist_sol, @Kintan & everyone else in the thread, 

Just to make sure your FB page is connected to your store and re-sync it if possible to see if that works first. 

If it is connected and you have re-synced and the problem still persists, the best next step would be to reach out to our support team directly to investigate further. We’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit our support team here and log in to your account to create a support request. Once you are talking to a support advisor and verified your account they can assist you with this. 

[patrickrlynch49]

Hello, I am faced with the same issue - it is now showing the price drop in my Facebook catalog. 

[PerrySkope]

Hi, I'm facing the same problem with 4 clients.
Shopify please respond with a solution.

[LucieGresset]

Hi

I have the same problem, sale prices doesn't show up in FB Shop, only original prices.

How do I fix it please ?

[LilliputBooks]

I had to go back and manually change prices in shopify as there was no
solution.

So now i put the original price in the description, and just have one price
that I'm using up. That way Facebook doesn't get confused.

Annoying but that's what i ended up doing.

[arka-naturals]

Hi!

I'm experiencing the same issue-- sale price not showing on Facebook and Instagram shop. All prices of my products are updated (sale price) but for some reason they are not showing. I have tried clearing browser data and cache, troubleshooting and checking each items in Facebook Commerce Manager, but still no luck.

I hope you could also take a look at this and help me resolve it.

Shopify store: https://arka-naturals.myshopify.com/admin

Website: https://arkanaturals.com/  

Facebook: https://www.facebook.com/ArkaNaturals

Thanks in advance.

[Nick]

Hi @arka-naturals,

Thanks for sharing the links. To figure out why this might not be happening would require a deeper look into your store or Facebook business admin. Because of this, I would advise reaching out to our support team directly to speak to an advisor in real time while investigating this with you. 

[HarryCapta]

Found the solution.

Basically, you should check the column offer_price_end_date.

This is a required field through the Facebook API whenever you add a offer_price. Basically, Shopify compiles this automatically (as it has no means to know when the offer will end) with the end-of-the-month date based on the feed change/update/upload. 

So, if you have a product that has been on discount for over a month, the offer will revert back to it's original price no matter what. 

Just add a Regex rule within the offer_price_end_date field and replace the year 2021 with 2999 or whathever.

The spice must flow!

[arka-naturals]

Hi! How can I add a Regex rule? Would appreciate a step-by-step guide for
it.

Thank you.