Facebook sales channel showing price not sale price

[WhiteWolfco]

Hey guys,

Does anyone know of a way to get the Facebook sales channel to advertise the sales price rather that the standard price. I was doing some advertising and pretty sure that it was advertising it at the normal price.

[Nick]

Hi @WhiteWolfco,

Nick here from Shopify. 

When you make a change to a product in your store admin it should change after a few minutes and automatically update to reflect through your Facebook sales channel. Shopify has a help document with more details on this which you can see here as well as the part which most reflects what you're asking below:

Would you be able to take a screenshot and show me the difference in prices and share your store URL also please so I can take a closer look? 

Hope this helps!

All the best, Nick

[WhiteWolfco]

Hi @Nick ,

Thank you for your reply. The issue isnt when the price is changed. The issue is that actual price that it advertises at. I have the normal price and then the sale price set in shopify. However it comes through as the original price not the sale price. The below pictures are from shopify and then from how it shows in Facebook Catalog. It shows the compare at price not the actual price. 

[Nick]

Thanks for getting back to me this information @WhiteWolfco.

I looked further into this for you with our higher level support team to see why this might be happening. Can I ask if there are any variants on the product? The reason I ask is that it will show the cheapest variant first, so maybe not all of the variants have a compare at price. Would you also be able to share a URL for your store and the product page in question, as well as a link to your business Facebook page so we can take a closer look at this for you? 

[WhiteWolfco]

Yeah there are variants for the product. There are 2 and they are both the
some price. So that is not really an issue.
Yeah sure the URL for the store is:
wwolfco.com
product url is:
https://whitewolfco.myshopify.com/collections/popular-products/products/ozmo-active-smart-waterbottl...

The facebook page is:
https://www.facebook.com/Whitewolfco

[Nick]

Thanks for getting back to me with this information @WhiteWolfco.

I was talking further with our higher level support team and they said it might be worth taking a closer look at this for you. Would it be ok to email you directly about this? If so, can you confirm if the email you signed up to the community with is the best email to catch you on, if not, can you let me know what is, please? 

[WhiteWolfco]

Yeah the one that I signed up with is best thank you

[Nick]

Perfect, thanks. I have reached out to you on that email. 

Should you for any reason not see it, please let me know. 

[Inno-Deals]

Hey Guys,

I'm updating this thread because I am facing the same issue mentioned here.

I'm using Debut Theme, and Facebook sales channel from the Shopify interface.

Issue is the following:

Facebook shop displays sales price perfecctly fine.

Facebook catalog displays orginal prices for some reason.

Any idea where that might come from?

[Nick]

Hi @Inno-Deals,

Similar to above would you be able to share a URL for your store and the product page in question, as well as a link to your business Facebook page so we can take a closer look at this for you? It's difficult to troubleshoot or see why this might be happening without seeing it directly. 

Also just to make sure you aren't using any variants on the product because Facebook will show the cheapest variant first, so maybe not all of the variants have a compare at price. 

Looking forward to hearing from you. 

[Inno-Deals]

Hi Nick,

Thanks for answering here.

The URL of my store is: https://inno-deals.myshopify.com

My facebook business page is: https://www.facebook.com/InnoForYou

The issue I am facing is that in the catalog I imported from Shopify via the Facebook pixel, prices are the "compare at price". However, in the Facebook shop, everything's being displayed properly.

Screenshot from Facebook shop:

Screenshot from the Facebook catalog:

Please do not hesitate to let me know in case there is any question related to this.

Thanks 

[adandishop]

Hello

I'm having the same issue:

- sale prices have been updated in Shopify

- sale prices are accurately displaying in Facebook/Instagram shop

- however sale prices are not displaying in Facebook catalog - they are displaying the normal price.

I am trying to run an advert on Facebook for our sale, but the products are displaying the normal price.

Please help.

[Nick]

Hi @Inno-Deals,

Apologies I missed your reply to this. Can I ask if you are still experiencing this issue? If not great, if so. Could you try clearing your browser cache and re-syncing the products as well. Often re-syncing the products is all it needs, but if it isn't that, we might need to take a closer look. 

@adandishop, would you be able to do the same and share the link to your store and business Facebook page, please? If you could also try the same solution above and see if they make any difference. If not, I can see if I can replicate it on my end with your links and take a closer look. 

[adandishop]

Hi @Nick 

I raised this issue with a Shopify member on live chat and they re-synced the products themselves (as I can't find a way to do this myself). They said to wait 72 hours for the changes to take place. It's now been a week and the prices in my Facebook catalog have still not updated to the new sale prices I have in Shopify.

It's worth noting that I changed one of the product images on Shopify and this has updated on my Facebook catalog. But it's the prices that aren't updating.

Store: https://adandishop.co.uk

FB business page: https://www.facebook.com/adandishop/

In the Shop section on my Facebook business page, the prices are updating correctly. It's just the catalog in Facebook Business manager that's showing the incorrect prices.

Thanks

[Nick]

Thanks for sending that over @adandishop.

If you are already talking to someone from one of our primary support channels then I would continue the conversation with them and they will ask someone from our higher-level support team to take a look at it for you. This was going to be my next step anyway, so you have saved some time already here. I am aware there has been an issue with this that the team knows about and is looking into rectifying permanently. But for the meantime, your best bet is to continue your ticket which has already been created. 

[agarwala]

I am facing the same issue. I installed the facebook marketing apps. The catalog is synced to facebook but in the catalog i see the full price as opposed to sales price. The shop section on facebook page correctly displays the sales price. Any help would be appreciated. Thanks

[Furnishings]

Hello same issue here. Have tried a couple things but no luck!

[adandishop]

Hi

Spotify and Facebook advised it would take some time to adjust pricing, potentially 3 days if it doesn’t work after that I would contact shopify directly and as they helped to relaunch the product catalogue.

Thanks

ad&i

[patrickrlynch49]

Hello, I am faced with the same issue - it is now showing the price drop in my Facebook catalog. 

[PerrySkope]

Hi, I'm facing the same problem with 4 clients.
Shopify please respond with a solution.