Facebook Shop not updating Price changes

3 0 2

When we make changes on price on shopify store the price on facebook is still with the old price , what can i do to make synchronize between facebook and shopify store


Reply 1 (1)

Shopify Staff
2040 223 326

Hey @AbdelazizGh,

Welcome to the Shopify Community!

Sometimes it can take a little while for updates to push through. Though, some good things to ensure include:

  • That there are no flagged errors within the Facebook sales channel

  • That each of the newer products added is set to 'visible' on your Facebook sales channel

  • Have you tried toggling the re-sync button? We do recommend this after applying any changes to your Facebook store.

A workaround that has worked for several other merchants is to temporarily deactivate the product on Shopify whilst making any adjustments then reactivate the product on your sales channel after saving any changes. Please let me know if you do not see the changes update after 48 hours.

By the way, if you're looking to become more confident with investing in Facebook Ads to grow your business, I recommend checking out this Shopify Learn course. You’ll learn the step-by-step process to use Facebook and Instagram advertising to re-engage visitors of your Shopify store. Shopify Learn provides you with webinars and courses on things like store design, marketing, and more. It's 100% free for everyone and new content is being added all the time. This program will help you drive more traffic into your store and also convert that traffic into sales.

Moira | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog