Facebook Shop Setup incomplete

Lordshinebox
New Member
1 0 0

Hi there guys 1st post here, so a big hello and thank you for the valuable information on here.

 

As the title says, I'm having a problem with the Facebook setup, It used to be setup fully but suddenly it says incomplete

Lordshinebox_0-1601764821971.png

Strangely enough here is the setup screen,

Lordshinebox_1-1601782230792.png

 

And the rest of the 1st screen

Lordshinebox_0-1601782212061.png

Any help would be brilliant.

 

Thanks 

0 Likes
Miles
Shopify Staff
Shopify Staff
477 68 121

Hi, @Lordshinebox!

I'm Miles from the Social Care team at Shopify. Thanks so much for reaching out and letting us know you're having issues with connecting your Facebook account. I'm going to start by asking THAT question straight up.. Have you clicked "Finish Setup" already? If so, what happens when you get to that stage?

I'm not able to replicate this issue on my end, so it might be easier if I'm able to access your account. I've sent you an email requesting some more information. Once I've got that reply, I'll be able to take a proper look at the account for you.

Thanks!

Miles | Social Care @ Shopify 
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matlartnak
New Member
1 0 0

I have the same issue

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ThomasMcGowan
New Member
1 0 2

I am having the exact same error

 

Click into complete setup, all tasks are achieved as needed

press finish setup

returns me to same window with setup incomplete even though all relevant details are there.

KauriAngel
New Member
2 0 0

I’m having the Same issue here

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MaKa1
New Member
1 0 0

Same thing here..... seems like the page is glitched out

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reemofream
New Member
1 0 0

the same

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etiennetanguay
New Member
2 0 0

Same here!

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miraclesconsign
New Member
1 0 0

Anyone get a resolution to this?  I am having the same issue.

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