Hi there guys 1st post here, so a big hello and thank you for the valuable information on here.
As the title says, I'm having a problem with the Facebook setup, It used to be setup fully but suddenly it says incomplete
Strangely enough here is the setup screen,
And the rest of the 1st screen
Any help would be brilliant.
I'm Miles from the Social Care team at Shopify. Thanks so much for reaching out and letting us know you're having issues with connecting your Facebook account. I'm going to start by asking THAT question straight up.. Have you clicked "Finish Setup" already? If so, what happens when you get to that stage?
I'm not able to replicate this issue on my end, so it might be easier if I'm able to access your account. I've sent you an email requesting some more information. Once I've got that reply, I'll be able to take a proper look at the account for you.
I am having the exact same error
Click into complete setup, all tasks are achieved as needed
press finish setup
returns me to same window with setup incomplete even though all relevant details are there.