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Facebook Shopify Store - Showing Free Shipping on EVERYTHING

Solved
robertsonak
Tourist
9 1 5

Good morning, 

So after reviewing my Shopify Facebook Store we noticed that it is applying FREE SHIPPING to everything? We do Free shipping with $80 or more. 

Can anyone tell us how to turn this off or tell us how to adjust this?

Thank you, 

Accepted Solution (1)

Accepted Solutions
robertsonak
Tourist
9 1 5

This is an accepted solution.

Sorry for the delay. So this solution above worked for us. The key is you have to be in Facebook "Commerce Manger." Once in it, follow the steps. It worked and fixed our problem. 

View solution in original post

Replies 14 (14)
Nicolejones2310
New Member
1 0 1

Hi! If you weren’t able to figure this out, go to your shipping section within your account settings. From there you will see several options. Mine reflected free shipping on rates over $50 or more. I was having the same issue until I realized that’s what was going on. Hope this helps! 

TurnerToys
New Member
2 0 2

We’re you able to figure this out? We have the same issue and I’ve checked our shipping settings. We don’t offer free shipping on anything right now but it’s showing up as free in FB

robertsonak
Tourist
9 1 5

Nicolejones2310,

 

Thank you for this information. When you say go to the shipping section, are you talking about the Facebook shipping section or the Shopify shipping section?

robertsonak
Tourist
9 1 5

Unfortunately no... Over the past few months I have been told it is Facebook issue from the Shopify techs and Facebook is saying it is a Shopify issue.  Still trying to find a resolution. 

TurnerToys
New Member
2 0 2

Thanks for the info.  I think I just discovered that Free Shipping only shows up on mobile devices - not when I view it from a desktop.

robertsonak
Tourist
9 1 5

So, mobile device and desk tops should be the same. I am seeing the issue on both. I did get this response today from Shopify:

________________________________________________________________________________________________________________

Elaine (Shopify)

Apr 12, 2022, 13:56 EDT

Hello Robertsonak,

 

Thank you for contacting Shopify Support! My name is Elaine from the Support Specialist team, and I will be helping you today.

 

From the initial message, I see that you're looking for assistance regarding your products showing "Free Shipping". It sounds like this is unexpected behavior, and a shipping rate should be displayed. Hopefully I understood your inquiry well - I'm glad you chose to reach out regarding this concern, and I'm more than happy to assist.


Since this question is about Facebook, I am assuming that the products are showing as "Free Shipping" on your Facebook Shop. However, if there are any misunderstandings, please email back and let us know.

 

Upon reviewing the Shopify Facebook Channel setup, I see that you have your Facebook Commerce Checkout Method set to your Shopify store. When this is the case, the shipping information from Shopify would not be synced over to Facebook. This means that the shipping information displayed on Facebook is coming from Facebook's end.

 

To help determine where the "Free Shipping" label is coming from, I'd recommend checking the following areas:

  • Shipping Options from Commerce Manager - This can be found in your Facebook Commerce Manager, selecting "Settings", and then finding "Shipping Options". From there, you'll be able to view and edit your current shipping options on your Facebook Shop.
  • Offers Section from Commerce Manager - This can be found in your Facebook Commerce Manager, selecting "Shop", selecting "Promotions", and then finding the "Offers" section. From there, you may check if there are any "Free Shipping" offers in the area.
    •  

If you're unable to find any "Free Shipping" labels in either of the sections, I would recommend to Contact Facebook Support directly for further assistance regarding the display of "Free Shipping" on your products.

 

________________________________________________________________________________________________________

 

I am going to try this rout tonight and report back.

 

Hope this helps someone. 

goodrecordstogo
Tourist
6 0 0

I am having the same problem and neither of the selections above resolve anything.

 

#1 - This just tells you to go to Shopify to manage these settings.

#2 - There is no Offer setup.

 

Anyone had any further luck?

 

Screen Shot 2022-06-03 at 8.57.10 PM.png

goodrecordstogo
Tourist
6 0 0

I believe I figured this out for us. I don't really understand it but this is what I did.

 

Got to Settings/Localization

Add a Localized view of your shop

I didn't add any shipping costs just to see what would happen.

Now my shop doesn't say Free Shipping and still says "This will take you to <store url>

 

I went through the process even though this seems like something you would do only if you were going to let customers check out directly on Facebook and it seems to have worked.

 

Screen Shot 2022-06-04 at 9.40.34 PM.png

jon_hall
Shopify Partner
1 0 0

Are these settings in Shopify or Facebook? It looks like shopify but I am not seeing localization settings anywhere 

goodrecordstogo
Tourist
6 0 0
robertsonak
Tourist
9 1 5

This is an accepted solution.

Sorry for the delay. So this solution above worked for us. The key is you have to be in Facebook "Commerce Manger." Once in it, follow the steps. It worked and fixed our problem. 

Catsjewelrybox
New Member
3 0 0

Hi there. There are a couple solutions above. Can you tell us which one worked for you?

Catsjewelrybox
New Member
3 0 0

Just wanted to let you know, on my end I do see it as a mobile app issue mostly.  On the desktop version, it doesn't show up as a Free Shipping icon, but when I click on any product and it opens the product screen, it does show "Free Standard Shipping" on that page.

 

robertsonak
Tourist
9 1 5

Facebook "Commerce Manger" is the issue. You must go through this management platform. here is a link I found:

 

https://www.facebook.com/business/tools/commerce-manager 

 

It is awful that Facebook is forcing business to use this tool now.