Facing issues with search bar typing?

[backsidefabrics]

Is anyone have an issues with your typing in the search bar?  When I start typing what I am searching for, the cursor starts jumping around and sometimes erases some of my letters that I typed and I end up with jibberish...just wondering if anyone else is having this issue and if there is a fix for this?  Thanks!

[Erin]

Hi, @backsidefabrics. I'm happy to help you out! I just have a few questions to make sure I give you helpful advice for your situation.

• When did you first start noticing this?
• Have you tried to test your search bar using any other browsers or devices?
• Are you noticing any other issues with your Shopify admin or storefront?

I haven't seen any reports of this happening to merchants at the moment. I also tested my search bar to double check and I didn't see the problems you described. It may be something related to the browser, device, or network you're using that is causing this. If you're still having trouble with your search bar, I'd recommend trying the following troubleshooting steps to start:

• Clear the cache and cookies on your current web browser, then completely restart the browser.
• Ensure the web browser being used is up-to-date with the latest version. You can also read more about the browsers we support here.
• Ensure the web browser’s cookie settings are enabled.
• Ensure that pop-ups are not being blocked on the web browser.
• Try this out using another web browser.
• Try it out using an incognito/private browser. When you try this, confirm that any browser extensions and add-ons have also been deactivated. These can change the way webpages look and function.
• Try another device, like a different computer or mobile phone/tablet.
• Try it on the Shopify Mobile app. This is usually the best step to try as it also rules out device issues.
• Try with another internet connection (for example, switching to a cellular network on a phone, rather than WiFi).
• Ensure there are no firewalls or VPNs enabled on the device or network. These can interfere as well. If you are using a VPN, try setting it to another location, or switching it off.

If it's still not working after this, please let me know! I'd also recommend speaking with our live support team here. We won't be able to see any of your account information here, over the Shopify Community, but if you reach out to us there we would be able to review this with you in more detail.

[mollies]

This is also happening to me since yesterday. 

[Erin]

Hi, @mollies. Thanks for reaching out!

If you are experiencing the same issue I'd recommend following the troubleshooting steps I shared. If you're still having trouble after going through those steps it's best to speak with our support team through the Help Center so that we can take a look at it with you. I haven't seen any recent reports of this being a current issue so we would need to troubleshoot this to find out what's causing what you're seeing.

Happy to help if you have any questions!

[violetsshop]

Hi @Erin i think this is happening to a ton of people. There’s a form here and also a reddit form. Most people are probably just waiting for an update like we did for 6 months without any resolution. https://community.shopify.com/c/technical-q-a/product-search-bar-lagging-and-deleting-as-we-type/m-p...

We’ve tried different browsers, different devices (iPad and cell phones are both doing this in the POS app). Looks like the solutions/replies others have gotten aren’t fixing anything either. 

Has there been any other progress with fixing this bug? It’s super frustrating to deal with at the checkout. 

[Shay]

Hi @violetsshop 

Thank you for that link. Have you connected with our authenticated chat support to report this issue? If not, I highly recommend doing so. As I noted in that thread, without reports being made to our authenticated support team we are unable to effectively track and troubleshoot these issues. Please feel free to connect with them through our Help Center. You can open the AI chat window and type "contact support" to get started. If you are able to include any screenshots or video recordings of these issues for us, that would be incredibly helpful. 

[Refurbit]

This has been happening to us for about a year now. It got better a few months ago but now is worse than ever. Every two or three characters we type get deleted. We tried different browsers, different computers, I even tried mine at home and it happens no matter what we try. We did everything that Erin, in this chat, suggested and it didn't fix it. 

I tried contacting Shopify support a long time ago and they were no help at all. They acted dumb, like they had no clue what I was talking about and like they didn't understand what I was saying. I said "Surely I'm not the only one with this problem", which they didn't reply to.

This is absolutely ridiculous that a huge company like Shopify can let this happen. Such a basic thing like typing into a search field should not cause issues like this and for such a long time. I'm guessing it's a major issue that they know about but don't want to admit to because it's difficult to fix or they don't know how to fix it?