Facing return issues with Cin7 Core and online store, any solutions?

[JedYuki]

Hi!

Just checking if any others are experiencing the same issue.

We are using Cin7 Core for our inventory management system and Shopify for our online store. We are processing orders and returns through Shopify and information should push through Core where the credit note and restock will be created. This only happens with refunds but not on returns. So, currently, we are manually processing both, creating the return in Shopify and then creating the credit note and restock in Core.

We've reached out to both Shopify and Core support and Shopify provided Core with a .jason file that they can use to troubleshoot. However, it's been over 2months now and the Core's engineering team is still looking into this without any other details provided.

I'm hoping to see if this is a common issue or if there's anything out there that can help this get resolved.

Thanks in advance for your help!

[dergler]

I am also facing this. Considering using a workflow automation in DEAR. appears to be an issue where if it's a partial or full refund sometimes the credit memo in dear is created, in the additional charges and services section it'll say Refund, however the refund here is a service called refund and not an item called refund. My credit memos show that we still owe the customer until I click the blue + Refund box and add it to the appropriate account. I'm going to manually try this and then try using an automation workflow to do this in DEAR/Cin7 Core.

[angiehk123]

Yes, we are also experiencing this.. cin7 is such garbage in their support too. there is no solution right now aside from manually doing it