Failed to create charge

New Member
1 0 0

Cannot buy the "Prestige" theme, cannot understand why...

The Shopify payment is set right, PayPal, Active.

Somebody have a idea for fix this problem? 

Reply 1 (1)
Shopify Staff
Shopify Staff
353 61 51

Welcome, @MZ_ZanniShop!


Thanks for reaching out here in the Shopify Community.


When you try to purchase the Prestige theme, can you tell me if you're seeing any error messages? A screenshot would also be helpful if you have one, and any additional context you can provide.


I'm curious to learn more about your store and what type of products or services you're offering? Just so you know, we are not only here to help out with tricky technical questions but also to help you grow your business and provide marketing tips, so if you have any questions, just shout!




Maz | Social Care @ Shopify 
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