Fake Chat Message / Spam Message about Order?

Primroseliving
Excursionist
29 0 10

Good Evening! 

 

I've received some what I think are suspicious messages on my chat box this evening. I've never had any orders from anyone by this name, and this order number doesn't correlate with any order numbers either. 

 

Screenshot 2022-05-24 at 20.24.52.png

 

Screenshot 2022-05-24 at 20.24.35.png

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I'm just wondering if anyone has had anything like this before? 

Sorry if I'm being a bit naive to this! 

 

Best Wishes (and thank you!)

 

Charlotte 

Replies 2 (2)

Shay
Shopify Staff
2818 440 576

Hi @Primroseliving 

 

It is always good to reach out for input from other merchants if you feel like something is not right. In this situation, it could be an honest mistake by this customer or it could potentially be someone trying to convince you they had an order so that they can get something free from your store. 

 

In this situation I would direct the customer to their bank to investigate any charges on their credit card and to reassure the customer that no order was placed on your store. Past that, in case this is a fraudulent attempt, I would say not to engage with the customer any longer. 

Shay | Social Care @ Shopify 
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Primroseliving
Excursionist
29 0 10

Thank you so much, Shay! I'm quite the worrier, and something just doesn't at all sit right with me with this for some reason. I'll message back now and hopefully this will be all OK!