Favicon Disappeared - Dawn Theme Shopify

Favicon Disappeared - Dawn Theme Shopify

rosesdelfuego
Shopify Partner
10 0 0

Hello,

 

My favicon for my site (rosesdelfuego.com) disappeared on chrome and google. I resized the original image to 32x32 and hoping for a quick resolution. 

 

I also checked the code and it seems like it's correct. Please help asap!

 

Thanks so much,

MM

Screenshot 2024-06-24 at 4.12.07 PM.png

Screenshot 2024-06-24 at 4.12.27 PM.png

Replies 5 (5)

PageFly-Theodor
Shopify Partner
691 86 98

Hi @rosesdelfuego ,
This is Theodore from PageFly - Shopify Page Builder App.

Rosesdelfuego.com favicon not showing? Here's why:

  • Browser Cache: Clear Chrome cache to remove outdated favicon data.
  • File Path: Verify the favicon code points to the correct location in your website's root directory (ideally https://rosesdelfuego.com/favicon.ico).
  • File Format: Use a favicon generator to create multiple size icons (.ico, .png) for wider browser compatibility.
  • Google Search Update: Allow a few days for Google to update search results with your new favicon.

Try these steps first. If the issue persists, consider using a favicon checker tool or reach out to your website platform's support.

 

Best regards,
Theodore | PageFly

 

Please let me know if it works by giving it a Like or marking it as a solution!


PageFly - #1 Page Builder for Shopify merchants.


All features are available from Free plan. Live Chat Support is available 24/7.

rosesdelfuego
Shopify Partner
10 0 0

Hi!

 

Thanks for your response.  We cleared our cache but nothing yet. We are seeing this error even on other devices. Can you share more information on the 2nd step you suggested?

rosesdelfuego
Shopify Partner
10 0 0

Following up on this, can you please advise? Thank you!!

Dan-From-Ryviu
Shopify Partner
8382 1650 1661

Hi @rosesdelfuego 

Did you add your favicon in Online Store > Themes > Customize > Theme > Settings > Logo?Screenshot 2024-06-25 at 10.41.14.png

- Helpful? Like and Accept solution to let me know or Buy me Coffee ❤️!
- Ryviu - Product Reviews app, collect product reviews, import reviews from AliExpress, Amazon, Etsy, Shopee and Walmart and CSV.
- Lookfy app: Easy and fast to create Photo Gallery, Lookbook, Shop The Look.
- Enjoy 1 month of Shopify for $1. Sign up now.

rosesdelfuego
Shopify Partner
10 0 0

Hello Dan,

 

Yes I did. It's been there for months and was working properly. However, it recently disappeared.