FB/IG shopping

[Saigonjovi]

So in April 2024 I will not be able to use my Shopify only if I do it via FB/IG? I am so confused and I paid allot of money for 3 years

[Blair]

Hi @Saigonjovi,

Thank you for reaching out to the Community. I'm happy to provide some assistance with this request, to ensure it gets resolved. To confirm I'm fully understanding, have you received an email regarding your shop and this change? 

If not, I'd encourage you to connect with us directly. When it comes to inquiries like this one, our support team will be able to investigate further as we wouldn't have access to any account details through the Community. They will also be able to provide clarification on your plan and how to proceed. 

The connect with us, you can: 

• Head over to our Help Center.

• Enter into the chat box Contact Support.

• Log into your shop.

• Select one of the available support options.

Please let me know if you have any other concerns.