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FB issue

SynneLuna
New Member
2 0 3

I was having an issue with my items showing up in my FB shop. So my idea was to disconnect it and reconnect it. 

Now I get this with no further explantion.

"After a requested review of this commerce account, we confirmed that it doesn't comply with our Commerce Eligibility Requirements, so your shop isn't visible to potential customers."

Can anyone help me resolve this? My shop was fine before I deleted it.

Replies 56 (56)
JohnWion
New Member
1 0 1

This is a Shopify feed issue, it's been know for at least a year but they still haven't fixed the issue. You'll likely notice on the Facebook side its not communicating properly which will lead to indefinite Commerce account suspension. I was able to link it to Shopify after the same issue arouse from Google Merchant except they will allow you to fix the issue, Facebook not so much because the automated system is what is flagging you and doesn't exactly notify the support staff on their end, during my talks with Facebook support they aren't seeing my account as suspended but note there is a feed issue but on my end it shows as suspended. I wish I could give you the answer but it comes down to Shopify has to fix it on their end, I would reach out directly to them instead of community.

jventura
New Member
2 0 4

Hi @SynneLuna. Having the same issue. Were you able to solve it?

rank234
Excursionist
20 0 17

Same here, anyone able to solve this?

Leslie_G
Tourist
9 0 2

Same Problem, did someone solve the issue?
Would appreciate an answer.

SideHustleBizCh
Tourist
4 0 3

Having the same issue!

onlythebasics
New Member
2 0 12

I've also been having this issue for several weeks now. I've even deleted & reinstalled the Facebook channel from my Shop and unlinked then relinked Shopify to my accounts, neither of which have yieled any results.

 

Even after I followed the steps listed below, I requested a review from Facebook

 

commerce-account-issue.PNG

 

I received a message that they've reviewed and confirmed it doesn't comply, but with no additional information or even next steps.

commerce-account-issue-2.PNG

 

I'm thoroughly confused by this because I simply have an apparel brand I'm dropshipping through Shopify, nothing controversial at all. If anyone has encountered this issue and found a solution PLEASE let me know. At this point I am not able to run conversion ads, which my business depends on.

Qubios
Tourist
4 0 3

I am having the exact same problem, I would like to have Shopify's input for this

megse3
Tourist
3 0 3

As of today January 30th 2021 it seems the issue hasn't been resolved.

If this is a truly Shopify communication issue (as suggested by the first respondent) does anyone know who (within Shopify even though they are FB) I can contact to bring this to their attention?

I am already dissatisfied with Shopify with their repeated 'Server Error' messages on a daily basis while I manage my site causing me to loose information and valuable time. 

I am considering just deleting my FB business account and stick with just having a website...to many road blocks...to much censorship. 

Thanks guys and I wish us all luck in resolving this.

Dalton_P
Tourist
4 0 9

I've also been having an issue with this. It's SO frustrating.

When I try to publish a shop on FB Commerce Manager, it keeps saying, "After a requested review of this commerce account, we confirmed that it doesn't comply with our Commerce eligibility requirements, so your shop isn't visible to potential customer".

Getting in touch with Facebook is proving to be useless as well. I feel like I just keep going around in circles!!

rank234
Excursionist
20 0 17



<meta charset="UTF-8" />



Seriously does ANYONE have a solution to this issue? It seems like the only option is to keep going around in circles with fb. Has anyone been able to contact shopify about this?


 


megse3
Tourist
3 0 3

I've just given up. Hoping this isn't political. 

onlythebasics
New Member
2 0 12

I spent about an hour yesterday chatting with a rep (or maybe a bot) trying to resolve this issue. This was actually my 4th go with help through live chat and it has proven to be unsuccessful each time.

Each time I've provided several screenshots of my Account Quality in Business Manager, they always tell me that since my appeal was rejected there is no process for them to escalate the issue further and I simply have to wait until another opportunity to appeal becomes available. They also mentioned there is no manual process for this. None of them have been able to provide insight as to what caused the violation, why the rejection was upheld, nor any next steps.

This entire process has been crazy to say the least.

Terds
New Member
2 0 1

Mine started when my products would not update in FB shop. So by recommendation... delete this, delete that, re-add it all. That's when the same thing happened to me. I read and read and read sounds like no solution. I've yet to try and get in touch with FB or Shopify because it doesn't sound fruitful at all. I can't believe a mod doesn't comment or direct these complaints for answers. So many people on different threads from 1-2 years ago complaining with no solutions. Sounds endless. Maybe some coding is conflicting. I've looked I don't see it but I'm not sure what I'm looking for. Sounds as though this works for a brand new shopify page and new FB page then fails later. That leads me to a coding conflict somewhere. It is probably stupid simple solution in shopify api's. 

nominate
Tourist
4 0 9

Literally having the same issue, I don't even know where to go.  I just went on the Facebook homepage "Help & Support" and report a problem. I have a feeling I will never get an answer-back and will only go through as feedback. I think the only option to this is to restart the Facebook ad account which is ridiculous. I don't know why they haven't done anything about this. 

romanrsr
New Member
2 0 1

Dear, good morning!
I am just starting with my store and I also find this error. Is there any way to advertise on Facebook without having this approved? Thank you so much!

Dalton_P
Tourist
4 0 9

I'm paying more than US$2,000 a month for Shopify Plus and getting sick of their lack of support. As above, 4 times on chat with Facebook support and 3 months later all I get is that I am breaching Facebook policy. Shopify tells me to contact Facebook because it's their problem. I don't think so, considering the number of comments on this forum.

The Links in Shopify are outdated when you try to open a new Facebook shop. After you open the link, it tells you to delete the shop.

It's definitely an issue between Shopify and Facebook.

rank234
Excursionist
20 0 17

Hey Dalton I tried contacting shopify support and they said they'd follow up with me but since I'm just a measly small volume subscriber it didn't sound like they would put too much effort into looking into it.  Have you tried pushing them to do something about this?  Maybe being a bigger volume seller you might be able get them to do something which would help all of us out here and there's a lot of us it looks like.  ALL we're asking them to do here is to contact Facebook about figure out what's going on, and then take a look at their own systems.  That should take like 1 phone call if they gave a shit

Terds
New Member
2 0 1

I do advertise with my merchant account on FB even though the shop is disabled.

 

nominate
Tourist
4 0 9

I'm not sure, the person above say's it's possible but I'm literally deleting everything and restarting.