Overview
I would like to request a new feature that allows merchants to duplicate an abandoned cart directly into a Draft Order with a single click. This functionality would enable seamless editing and customization of abandoned carts, significantly enhancing the efficiency of recovery efforts.
Detailed Description
Currently, when managing abandoned carts, merchants like myself manually recreate each abandoned cart as a Draft Order to apply specific incentives or make necessary adjustments. This process is particularly time-consuming for stores with extensive product catalogs and carts containing multiple items.
Proposed Feature:
- Duplicate Abandoned Cart as Draft Order Button: Introduce a button or option within the abandoned cart interface that allows merchants to instantly duplicate an abandoned cart into a Draft Order.
- Editable Draft Orders: Once duplicated, the Draft Order should be fully editable, enabling merchants to modify product quantities, apply discounts, add products, etc, and customize incentives tailored to the customer's cart contents.
Use Cases
Efficient Cart Recovery:
- Scenario: A customer abandons a cart containing 20 items from a catalog of 500 products.
- Current Process: Manually recreate the Draft Order, adjusting incentives for each item, which is time-consuming and prone to errors.
- With Feature: One-click duplication creates an editable Draft Order, allowing quick customization and immediate sending of recovery emails.
Bulk Processing:
- Scenario: Managing hundreds of abandoned carts during peak shopping seasons.
- Current Process: Recreating each Draft Order manually, leading to significant delays.
- With Feature: Batch duplicate multiple abandoned carts as Draft Orders, streamlining the recovery process.
Conclusion
Implementing the ability to duplicate abandoned carts as Draft Orders would be a valuable enhancement for Shopify merchants. It would streamline the abandoned cart recovery process, save time, and enable more personalized and effective customer engagement strategies.
Thank you for considering this feature request. I believe it would greatly benefit the Shopify community and enhance the overall merchant experience.
