Fees on refunded transaction that Shopify suggests to cancel because of high risk

Fees on refunded transaction that Shopify suggests to cancel because of high risk

Profile2
Visitor
1 0 2

I find incredibly unfair that shopify charge a high fee for transactions they deem high risk, and suggest me to cancel and refund the customer. Someone made an order over 2000 dollars, Shopify deemed high risk, asked me to cancel the transaction, I immediately cancelled it and refunded the customer two days before the payout date. Several days late, Shopify charged me over 80 dollars for this transaction. I have never even received the amount, how the hell they charged me a fee on amount I never received and they did absolutely nothing. This is so unfair, does anyone know if other web hosting companies do the same thing? I am seriously thinking leaving.

Reply 1 (1)

almazajewelry
Visitor
1 0 0

I am having the same issue, did you find any solution?