First Class Mail not showing as an option at checkout

[Killian13]

My shop sells a few flat, very lightweight items that fit in an envelope. I've tried setting up a bubble envelope as both an "envelope" and "soft package or satchel" in Shipping & Delivery packages but I can't get Shopify to show USPS First Class Mail as an option at checkout; customers only see Ground Advantage. The option shows in Shopify Shipping so it should be available. Does anyone know how to get this to show? If a customer is purchasing a small $10 item we don't want them being forced to pay almost $5 when they could be paying $2.

[CycloneFPV]

Did anyone get a fix to this?

[Erin]

Hi, @Killian13 and @CycloneFPV. Typically when this happens it's caused by the order not meeting the qualifications for First Class Mail to appear. In order for this option to appear the order must be:

• A domestic shipment (international shipments are not supported for First Class Mail at this time)
• 13 oz (0.8125 lb) or less
• In an envelope larger than 11.5 x 6.1 inches and less than 15 x 12 inches, or in a soft package less than 0.75 inches thick (boxes do not qualify for First Class Mail rates)

If orders do meet these requirements and customers are still seeing 'Ground Advantage' instead of 'First Class Mail' as an option, we'd need to look into this further to determine what's causing it. For more help please contact our support team through the Help Center here. We can't see your shipping or account settings here over the Shopify Community, but if you contact us through the Help Center we can review this with you in more detail.