For those using Fedex... Error message on checkout page today?

pwalsh
New Member
2 0 0

Is anyone else getting failed checkouts today (npv 5) with a shipping error message? I think its a Fedex API issue. 

Reply 1 (1)
Marty
Shopify Staff
413 67 82

Hi, @pwalsh.

Thanks for your message and for providing us with this information. We have been getting reports from some merchants today affected by this technical error, our developers are currently working with FedEx on a fix. If you could reach out to us directly to report this it would certainly help us track this issue and any merchant that has been affected. You can do this by logging into your store through the Help Center, searching your question/issue, then selecting "continue" at the bottom of the page that displays the search results. Thank you for your patience during this downtime and feel free to reach back out here with any questions you may have about the above information. 

Marty | Social Care @ Shopify
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