Forbidden 403 Error - New Issue

Forbidden 403 Error - New Issue

ettekidsstudios
Tourist
4 0 0

Hello Shopify Community Support,

My shopify store URL is https://ette-kids.myshopify.com/ and my domain name is https://www.ola-ette.com

 

I keep running into a Forbidden 403 Error even after ensuring my DNS records were correctly saved. Can someone please help me check on your end to see what's going on? I've had this issue for several days now and it's killing me. Thanks in advance. 

Replies 2 (2)

ettekidsstudios
Tourist
4 0 0

I was told by my hosting service (bluehost):

"Usually this error is due to the .htaccess file or permissions set in your shopify account . You can check with their support to help to fix this issue."

Shay
Shopify Staff
3035 465 623

Hey there @ettekidsstudios 

 

Would you be able to share a screenshot of your DNS setup within your domain host? I am happy to review for any potential issues. 

 

I did see that you sometimes my tools are reporting the A record 23.227.38.74, if you have that A record in your DNS settings please try replacing it with this one: 23.227.38.65. 

Shay | Social Care @ Shopify 
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