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Forgotten Shopify Account resulting in a chargeback

Forgotten Shopify Account resulting in a chargeback

Dchamberlin
Visitor
1 0 0

Hello. Long story short, I made a shopify store several months ago and had one product for sale that was set up to automatically dropship from autoDS. I forgot about the shopify store for over 3 months. I just logged back into it today and found that I had gotten an order in may. It said it was at risk of high fraud, AutoDS didnt fulfill the item, and there was a chargeback being disputed. It was an honest mistake and I dont want it to penalize me too much and affect my other stores or anything. How do I pay what I need to pay and move on? Will I be ok? Or will my online store career be over!!!! Is this the end?!!

Reply 1 (1)

Abrahamtech
Visitor
2 0 0

thank you for your information

  • If you didn’t fulfill the item and the customer got charged, and you didn’t dispute the chargeback with tracking or proof — the customer is likely to win the chargeback.

  • You’ll be charged a fee (usually around $15–$20) and the order amount will be refunded to the buyer.

  • Shopify flags these accounts, but one chargeback alone is not enough to ban or destroy your storeespecially if it's your first one.
    What To Do Now:
    Check Your Shopify Dashboard
    Pay Any Outstanding Balance
    Email Shopify Support

    Reinforce Fraud Protection

    I'm looking forward your response to we can discuss more.

    Thanks