Fraudulent account set up in my name

[JForster]

Someone has opened an account in my name. I need to cancel this account before any further damage is done. Since I did not set it up I have no idea what is being done by the person who set up this account. I cannot find any links to this subject and all links to help center are unresponsive pages. Any help would be appreciated!

[Emily]

Hi, @JForster.

Thank you for reaching out!

Can you please provide more information on why you think this? Have you been receiving emails from us regarding a store? Once I have a bit more information, I can better assist you. 

Please let me know if you have any further questions! I would love to learn more about your business. What type of products do you sell? 
 
Talk soon, 

[Súpernayo]

The same thing has happened to me. A store called Elegant Haven is using my email address to run a store. I know this because I’m getting emails saying their Shopify balance was on hold due to inability to authenticate the 2-step verification process and another email advising that their Shopify balance card has just been released for use. This is not my store and not my account. I can’t contact support because I don’t know the passkey etc for the store. Please help 

[Kitana]

Hi @Súpernayo. Thank you for reaching out here. 

You can contact our Shopify Support Team directly without logging into the account. Scroll down to the support options and select 'chat with us'. Explain to them what is happening and they'll be able to help you.