Fraudulent account

[wyldchap67]

Someone created a fraudulent Shopify account using my email address and name. I have no need/want or desire to have a shopify account. However you have forced me to create an account using an alternative email address to report this problem. I am still receiving emails about the process of setting up the fraudulent account, and I have received no acknowledgement from anyone at Shopify that my issue is being addressed.

You don't have phone number of a chat function to talk to a humanoid just you AI driven assistant which is about as useful as pissing into the wind. I would like this issue resolved asap, I will not be held responsible  for any fraudulent transactions processed on this fake account because of your companies lack of responsiveness. 

[PageFly-Richard]

Hi,

This is Richard at PageFly - Shopify Advanced Page Builder app.

Here are some steps you can take to address the situation:

1. Report the Fraudulent Account:

   • Continue to report the fraudulent account through Shopify's support channels, even if you haven't received a response yet.
   • Provide as much information as possible, such as the email address used for the fraudulent account, any products listed, and any orders placed.

2. Monitor Your Credit Reports:

   • Keep a close eye on your credit reports for any suspicious activity that might be related to the fraudulent account.
   • If you find any unauthorized transactions, dispute them with the credit bureaus immediately.

3. Contact Your Bank or Credit Card Company:

   • Inform your bank or credit card company about the fraudulent account and any potential risks.
   • They may be able to provide additional protection or assistance.

4. Consider Legal Action:

   • If you've suffered financial losses or other damages due to the fraudulent account, you may want to explore legal options. Consult with an attorney to discuss your specific situation.

Hoping my solution helps you solve your problem.

Best regards,

Richard | PageFly