Fraudulent order warnings increase

William_Corcora
Visitor
3 0 4

In the last few days, I've gotten six orders and four of them had a notation that "This order might be fraudulent". All were rated "Medium Risk". When I check the analysis it says "Some characteristics of this order are similar to fraudulent orders observed in the past". But everything else seems normal, correct address, CVV is correct, etc. I haven't gotten that many warnings since I've had my website. One order was from someone who has placed over 100 orders with me. Has Shopify changed something?

Reply 1 (1)

valentichgoods
Tourist
11 0 5

Same here. I came on here looking for an answer. 4 out of the last 8 orders were marked fraudulent. Everything matches up and when I email the customer they have all confirmed the order. I'm guessing something must have changed.