Free shipping as default but have some customer segments pay for shipping?

[tedvmg]

Hi, 

Our scenario is that we have B2C and B2B customers shopping through the same site. We offer free shipping as a default, but mainly for the B2C customers. We want to have our B2B customers pay for their shipping. I was hoping to do this via creation of a customer segment or tag with all of our B2B customers and making that segment have to pay for shipping. Is that possible? When I try to set up a shipping profile and have it apply to a customer segment or tag I am not able to. Seems like I can only choose it by location/region.

Thanks,

Ted

[qasim-devloper]

There is an app called Advanced Shipping Rules that can address with your issue.
If need more help let me know.

[tobebuilds]

Hi Ted,

I see you want different shipping costs for B2C and B2B customers on the same site. I recommend using a shipping discount (instead of a shipping profile) to keep things simple. You can create an automatic shipping discount for everyone except B2B customers.

Unfortunately, Shopify's built-in shipping discounts offer little room for customizing the logic, so you will need to use a third-party app. You can try our app, Regios Discounts (4.8 stars, 75 reviews, Built for Shopify). Here's a screenshot of how you could set your discount up:

Use our flowchart-based logic builder to exclude B2B customers. Just add an “Include/exclude customers” condition, set it to “Exclude,” choose “Specific customer tags,” add "B2B," and apply a 100% shipping charge for these tags.

If you have any questions about this, just reply, and I'll be happy to help.

Best,
Tobe Osakwe

[topshop]

@tedvmg , as the native discounts don't allow you to specify customer tags, please try the Advanced Shipping discount of our app Discount Bot to get it set up:

Quick screenshot of how you can choose to either include or exclude customers based on their tags:

The app has lots of other customizations apart from these. Please let me know if you have any questions.

[shipperhq-dave]

HI @tedvmg - This use case may require using a 3rd party shipping app. In my past experience Shopify is not able to do it natively.