Free shipping discount not showing up on checkout

[Kzkb]

Hi,

I set up a automatically free shipping discount for my site and realized it is not showing up on checkout despite the condition of the free shipping being met.

The products are all in general shipping profile.

So I am not sure why the free shipping discount is not automatically applied?

[tobebuilds]

Hi Kzkb,

Can you please upload screenshots of:

• The settings for the free shipping discount
• The full checkout page, where the discount is not applied

Best,

Tobe

[Kzkb]

[Kzkb]

this is the setting and checkout page, my other non-shipping automatically promo is working and automatically applied but the shipping promo is not working.

[tobebuilds · Accepted solution]

Is your LAUNCH10OFF Order discount set to combine with shipping discounts? If not, then check "shipping discounts" in the "combinations" settings.

[Kzkb]

Thanks! this solved the issue.