Free shipping glitch

Free shipping glitch

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For the last few weeks on Saturdays only our customers have been quoted free shipping under $99 with purolator. Currently have an open case with the shipping platform we use that is linked to shopify which doesn't seem to be going anywhere fast. We have our rate set so only above 99 should be getting free shipping. Wondering if anyone else uses SmarttShip and has come across this issue at all? They told us it must be that the item has no weight which is not the case as they all have weights and its still happening.

Thanks 🙂

Reply 1 (1)

31 3 7

Hi @Bannerrec,


Check your store maybe you mistakenly created a Coupon that give everyone Free Shipping option.

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