Free trial cancelled and charged a day early can i get a refund?

BS1016
Visitor
1 0 0

Some time last month I subscribed to shopify with a free month trial, I subscribed on may 8 and today I canceled my plan on June 7 and was still charged but i was charged a day early, I was wondering if there was anything i could do to get my money back.

Reply 1 (1)

Victoria
Shopify Staff
2219 152 259

Hi, @BS1016.

 

Welcome to the Shopify Community, and thanks for posting your question.

 

I understand you cancelled your free trial however, you mentioned that you were billed a day early. To clarify, the billing cycle is the 30-day interval at which Shopify bills your plan fees and charges. That being said, your billing cycle can vary due to the number of days in a month or if there were any billing issues. 

 

Shopify does not offer refunds. This is stated in our Terms of Service - Section 5.10. However, you can try reaching out to our authenticated support via the Shopify Help Center. Our team may be able to review this on a case by case basis.

 

Let us know if you have any other questions.

Victoria | Shopify 
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